Senior Customer Success Manager

Requirements Minimum 5 years in Customer Success roles , with a proven track record driving adoption, retention, and expansion for Key & Strategic customers, preferably in the SaaS industry. Demonstrated ability to build and manage C-level relationships and navigate complex organizational structures. You've led Executive Business Reviews, shaped multi-stakeholder adoption strategies, and influenced senior decision-makers. Proven impact driving, developing and deploying digital adoption and enablement strategies for complex technical products in rapidly evolving landscapes. Experience with AI-driven products or emerging technology categories is a strong plus. Proven ability to drive organizational change management and transformation initiatives , guiding customers through long-cycle adoption journeys (6-9 months) that require sustained engagement, executive alignment, and cross-functional coordination. Proven ability to develop deep product knowledge and effectively communicate technical concepts to drive customer adoption and success Excellent communication skills in English and French to engage confidently with a diverse range of stakeholders, from end users to C-levels. Strong written and presentation skills for executive-facing deliverables. Curiosity, eagerness to learn, and adaptability with a flair for elegant solutions to first-of-a-kind problems. You bring structure to ambiguity, propose elegant solutions to first-of-a-kind problems, and can manage a portfolio of complex accounts while simultaneously contributing to team-wide infrastructure and process development. High level of ownership and initiative with a "doer attitude". You thrive operating alongside demanding enterprise users in an emerging field, driving outcomes with minimal supervision while setting the standard for others Location We're prioritizing building our team with an in-person culture at our offices in Paris, San Francisco, and New York because we value the magic that happens when talented people work closely together. We have an office-first culture. Some of the best things about building at Dust are the energy, the fast decisions, and the unexpected conversations that unlock a hard problem, which happen because we are in the same room. Being together is not a formality, it is how we do our best work, and it is something we actively protect. That said, we hire people with strong judgement and we extend that trust to how they manage their time. When working from home makes more sense for what you need to get done that day, we trust you to make that call. Why Dust The models are powerful enough. What's missing is the product layer where AI meets how companies actually work. That's what we're building: the infrastructure that lets any team turn scattered knowledge and tools into coordinated execution with agents they build, own, and run themselves. We use Dust ourselves every day. We get to shape how humans and agents collaborate while solving our own problems with the product we ship. That loop is rare, and it's why we move fast. If you're excited about defining a new category and want to join a determined team of optimists who focus on users, ship fast, and don't take themselves too seriously, we'd love to talk. Even if you don't check every box in our

requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we're more interested in your potential and passion than a perfect match to our checklist. Learn how we think and work. Our product constitution, a story about our mission Agents at work - Latent Space , podcast with our cofounder, Stanislas Polu, 2024 LLMs reasoning and agentic capabilities over time - dotAI, podcast with our cofounder, Stanislas Polu, 2024

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