Finance Director, GTM Business Support

What you'll do • Act as the primary finance business partner to the Head of Customer Success, Support, and Renewals, providing proactive financial guidance and decision support • Own the annual planning, monthly and quarterly forecasting, and monthly actuals analysis for all CS, Support, and Renewals cost centers • Build and maintain financial models tracking headcount, capacity, and operating spend across the organization • Develop and monitor key performance metrics including gross retention, net revenue retention (NRR), renewal rates, and cost-to-serve • Partner with Revenue Operations and Sales Finance to align on ARR, churn, and expansion forecasts that flow through renewals • Prepare and present monthly and quarterly business reviews for GTM leadership and the CFO • Identify financial risks and opportunities; proactively surface recommendations to the business • Support headcount planning and workforce decisions in close collaboration with HR and GTM leadership • Contribute to cross-functional finance initiatives including long-range planning and GTM efficiency analysis

What we're looking for • 7+ years of progressive finance experience, with meaningful time in FP&A or business partnering roles at a B2B SaaS or technology company • Direct experience supporting Customer Success, Renewals, or post-sales organizations — you understand the metrics and levers that drive retention and expansion • Strong financial modeling skills with the ability to build from scratch and communicate outputs clearly to non-finance audiences • Demonstrated ability to work independently, manage competing priorities, and drive work forward as an IC • Highly analytical with a track record of turning data into actionable business insights • Excellent communication and influencing skills — you know how to tailor a message for an executive and for an operator • Proficiency in financial planning tools (e.g., Pigment) and advanced Excel/Google Sheets; Salesforce tool experience is a plus • Bachelor's degree in Finance, Accounting, Economics, or a related field; MBA or CPA is a plus \n We value diversity, equity, and inclusion At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at [email protected]. All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. We do not currently support visa candidates in the US. Applications that are submitted through agencies or third party recruiters will not be considered.

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