About the role
Hiring Manager: Raluca Popa Talent Acquisition Advisor: Aylmer Barrett Job Code Level: TRP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. The opportunity: Reporting to the Director , customer Support Sales, this position is focused on relationship management, Enterprise client management , selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth. Enterprise client account and channel management , Quoting, positioning upsells, regular follow-up and closing renewals are primary
responsibilities. Strong organizational skills and the ability to accurately forecast are required, concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement You are great at: Providing exceptional service by reaching out via phone and F2f meetings on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes. Consulting with internal sales teams to prepare renewal quotes, overcome objections through process of negotiation and adjust quotes as required to ensure competitiveness of the solution being presented to the customer. Working with the whole ecosystem internally with licenses sales ,channel ,marketing as well externally with client decision makers and channels/ distributors Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers. Demonstrating high attention to detail to review and process incoming purchase orders and payments. Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment. What it takes: 5-10 years’ experience working in a sales oriented, or lead generation environment University/College degree within a related discipline or equivalent work experience Exceptional communication both written and verbal ( English, Arabic ) , with the ability to listen and understand client needs and focus the content Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals Strong desire in establishing and maintaining strong relationships with client Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.