About the role
About Hello Heart: Hello Heart is on a mission to make heart attacks a thing of the past. We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models. This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers. We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
About
the Role Hello Heart is looking for an experienced Director Technical Operations to lead the execution of hardware programs from early concept through mass production. Reporting into our SVP of Hardware Operations, you will partner across Product, Engineering, Operations, Quality, and Supply Chain to drive alignment, manage complexity, and deliver high-quality connected health products at scale. This role is ideal for someone who combines deep hardware development experience with exceptional cross-functional leadership and operational rigor. You should thrive in fast-moving environments, proactively identify risks, and use AI fluently to improve execution, automate workflows, and increase team efficiency.
Responsibilities Lead end-to-end hardware program execution from feasibility through mass production Build and maintain integrated program plans across hardware, firmware, validation, manufacturing, quality, and supply chain functions Drive cross-functional alignment across Mechanical Engineering, Electrical Engineering, Firmware, Operations, Quality, and external manufacturing partners Own program schedules, milestones, dependencies, and risk management throughout the full product lifecycle Coordinate EVT, DVT, PVT, and production readiness activities to ensure programs stay on track Identify risks early, drive decision-making, and resolve blockers to maintain execution momentum Partner with contract manufacturers and suppliers to support build readiness, production validation, and manufacturing ramp Establish scalable processes, communication cadences, and execution frameworks that improve operational efficiency Use AI tools proactively to streamline program management workflows, automate repetitive tasks, improve reporting, and accelerate execution Build and maintain no-code AI workflows, automations, or agents that improve productivity, planning accuracy, risk tracking, documentation, and team coordination
