About the role
FERMÀT is the leading commerce AI platform that partners with the world’s largest brands to deliver dynamic, personalized shopping experiences. Our technology powers the customer journeys behind enterprises like GNC, Backcountry, and Glossier and allows them to deliver best-in-class shopper engagement and conversion while enabling them to stay on the cutting edge of what’s possible in agentic commerce. We’re backed by VMG, Bain Capital Ventures, Greylock, and QED, and have been named The Information's #1 commerce startup. We're a 60+ person team based in SF, NYC, and Bangalore - come build the infrastructure of the future of commerce with us! --
What You'll Do: Own upsell and renewal across a book of enterprise accounts — your job is to grow them, not just keep them. Build and map relationships across your accounts, networking from the day-to-day contacts up to the C-suite, and becoming the person executives want to call when they're thinking about what's next. Drive real expansion — selling additional products and use cases, not just price increases at renewal time. Translate your customers' AI transformation priorities into revenue opportunities, helping executives understand where FERMÀT fits in the next two to three years of their business roadmap. Partner closely with our Forward Deployed Engineering team, who own the technical and product success layer — you own the business relationship and the revenue. Help build the playbook for enterprise account management at FERMÀT as we scale — this function is new and what you learn becomes the standard.
Who You Are: Someone who walks into a room with a CEO and holds the room — not through polish, but through genuine business acumen, curiosity, and conviction. An enterprise account manager who has held a real quota on their book, driven meaningful expansion, and has the receipts to prove it. Fluent in the language of business transformation. You can talk to an executive about how their org is thinking about AI enablement, which workflows go AI-native first, and where the leverage is — and they'll want to keep talking. High-agency and self-directed. You don't wait to be pointed at an opportunity; you find it, build the relationship, and close it. Excited about AI — not as a buzzword, but because you understand that every company is trying to figure out which side of AI they want to wake up on in three years, and you want to be the person helping them get there. Skills to Know: 5+ years of account management experience with a quota on your book of business — we're looking for people who have owned real upsell targets, not just renewal rates. Demonstrated track record of driving meaningful expansion within existing accounts: new products, new use cases, real revenue growth. Ability to build and sustain executive-level relationships — you should be the kind of person a CEO genuinely enjoys talking to. Strong business communication skills: you can take a complex customer situation and turn it into a clear narrative about value, transformation, and what comes next. Genuine comfort with AI as a topic. You don't need to build it, but you do need to be able to hold an informed, confident conversation about AI strategy with a senior executive.