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the role This is an exciting opportunity to be a foundational People Manager of Rippling’s Global Products Implementation team, focusing on our Employer of Record (EOR) product. Rippling believes that we can change the way small businesses manage HR & IT programs globally. You will manage a team of Global Products Implementation Managers, who own the customer experience from project kick-off through launch. Through customer education and one-on-one advising, Implementation Managers ensure customers are set up for success with the Rippling products they have purchased. In addition to your core role as People Manager, you will also have the opportunity to take on cross functional projects and show individual strengths, from product to client experience. Your work will ensure that our front line implementation managers are properly supported to provide a seamless implementation experience! Note

The role requires you to work the US shift (PST) What you will do Own a team of Global Products Implementation Managers, located around the world and each managing a book of ~30 customer implementations. Support employee career growth through coaching and mentoring Monitor the health of our KPIs (CSAT, SLAs, etc) Lead your team to hit KPIs through proactive tracking and mitigation Serve as an escalation contact internally and externally Instrument and scale our Global Implementation team Measure the effectiveness and quality of our global products implementation experience, continuously suggesting improvements against our core KPIs Actively participate in hiring and onboarding of team members Monitor team capacity and recommend data backed (quantitative and qualitative) solutions from people to process to product Instrument implementation workflows and optimize process inefficiencies Design new processes Collaborate with sales on presale

requirements and with CX on exit gates Build and document playbooks, email templates, etc - own the end to end Global products implementation workflow What you will need Minimum of 5 years experience in implementation, technical account management, or customer success at a fast-paced SaaS company. Experience with end to end employee onboarding - emphasis on global employee onboarding. Minimum of 1 year experience as a lead or direct manager with mentorship/coaching responsibility. Proven project management experience delegating multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks. Creative about finding solutions: You are relentless in searching documentation, creating documentation, asking “What if questions.” You push others to do the same. Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance. Comfortable working and delegating in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.

Rippling is a workforce management system that eliminates the friction from running a business. Today, most companies struggle with everything from routine tasks, like running payroll, to cross-functional planning, like aligning on headcount. That’s because all their data related to people, processes, and systems is scattered in a hundred places.

Rippling has every application you need to run your business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Data flows dynamically between Rippling’s applications, giving every team a shared source of truth, the power to automate processes, and access to the insights they need. This allows your business to execute better, faster.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock.

Manager, EOR Implementation

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