About the role
Staff Platform Manager, Loyalty Platform Lead (Product Management) - Careers at Airbnb Skip to main content Careers Life at Airbnb Job Search Connect Engineering Apprenticeship Internship Programs Contractor Roles Airbnb Customer-Supporting Roles Search Life at Airbnb Job Search Connect Engineering Apprenticeship Internship Programs Contractor Roles Airbnb Customer-Supporting Roles Staff Platform Manager, Loyalty Platform Lead (Product Management) Gurugram, India Role overview Application Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, anything related to money and value transfer comes through the Payments team. We're building a world-class payments and commerce organization that currently supports 220+ countries, 70+ currencies, connects dozens of payment providers and banks, processes billions of dollars, and empowers more people to participate in our global marketplace. We're looking for people who know and use Airbnb and believe in what we're trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible. The Platform team plays
the role of conductor, bringing together engineers, designers, and partnerships to build great product experiences. The Difference You Will Make: Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the Platform roadmap, and driving execution. We are building foundational loyalty and incentives platform capabilities that require expertise in consumer loyalty programs and B2B2C incentives platforms. The Staff Platform Manager, Loyalty Platform lead will own the platform strategy and vision for enabling internal and partner teams to offer new loyalty and membership offers for guests and hosts across the world. A Typical Day: Own the Loyalty & Incentives platform domain strategy, roadmap, and operating model, enabling teams across Airbnb to launch, configure, and evolve loyalty, membership, and incentive programs through reusable, scalable platform capabilities — including support for different loyalty currencies (fiat, points, cryptocurrency, and emerging digital assets) to accommodate a wide range of use cases Lead platform strategy for gift card capabilities as a core part of the Loyalty & Incentives domain, aligning business, partnership, and engineering roadmaps to scale the platform efficiently, sustainably, and profitably Monitor B2B2C platform performance for membership and loyalty campaigns, while partnering with cross-functional teams Drive platform due diligence and integration strategy for loyalty and membership partners, defining reusable patterns, technical and operational
