About the role
About us Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
About
The Role: As an HR Business Partner, you will partner with our Growth and Technology functions to support the work that keeps Pomelo's People programs running smoothly. Reporting to the Senior HRBP, you will be responsible for executing people programs, maintaining operational excellence, and owning foundational HRBP pillars like leave management, accommodations, and employee relations. This role sits at the intersection of people operations and hands-on partnership — you'll have real ownership across a broad range of HRBP work while contributing to initiatives that shape how Pomelo scales. This role reports to a Senior HR Business Partner and can be based anywhere in the continental US.
What You'll Do: Serve as an Advisor: Act as a reliable point of contact for employees and managers regarding Pomelo’s internal policies, general HR inquiries, and standard performance and engagement processes. Support Employee Relations: Manage lower-complexity employee relations (ER) matters independently using established HR frameworks. Provide tactical support to Senior HRBPs on complex cases, including documentation and follow-ups, ensuring all employees feel heard and policies are applied equitably. Manage Leaves & Accommodations: Serve as an empathetic point of contact for employees navigating a leave of absence (LOA) or requesting accommodations. Partner with HR Ops to ensure precise documentation, maintain stakeholder alignment and maintain strict confidentiality. Drive Employee Program Operations: Support the end-to-end planning and execution of programs such as Pomelo's engagement survey and performance review processes, managing timelines, internal communications, and participation rates. Partner with Senior HRBPs to analyze data, iterate on processes, and work with leaders to drive successful outcomes. Lead Culture & Recognition Programs: Execute recurring virtual and in-person culture initiatives (e.g., peer recognition tools, focus groups, shout-outs, company offsites). Track action items from these pulses to ensure sustained organizational momentum. Maintain Program Operations: Maintain impeccable documentation, operational trackers, and project timelines for all active HR programs, proactively identifying opportunities to make workflows more scalable.
