About the role
The Role & Impact As a Senior Product Manager in Banking Experience, you will own the reconciliation review experience, the human layer that sits on top of Auto Bank Rec (ABR), one of the biggest Xero product launches last year. ABR uses AI to automatically reconcile bank transactions for small businesses and accountants, and as we invest further in automating that work, the review experience becomes the critical part: it lets customers trust the automation and move to a healthy reconciliation state faster. You will drive time-to-value, the core metric for our global banking suite, by pushing this experience from today's manual checks toward true management by exception where routine reconciliation happens automatically and people only step in for what genuinely needs their judgement. You will step into a pivotal, high-visibility space, balancing product strategy with practical execution. Moving between big-picture and technical implementation, you will work closely with engineering, machine learning, and cross-functional partners, including defining how we evaluate model quality as automation expands to turn product ambiguity into clear, actionable roadmaps that extend bank rec beyond its current form into a more conversational, AI-native experience across the surfaces customers actually work in. This role is based in New Zealand working as part of a globally distributed banking organization.
The Team You will join a collaborative team of Product Managers in NZ who lead different facets of our banking experience, alongside a broader distributed organization.
The team works seamlessly with dedicated engineering pods, user experience designers, and cross-functional stakeholders across global time zones. Together, you will foster an open environment where data-driven ideas are shared, tested, and transformed into impactful software solutions. Initially you will focus on Ramping up on the current state of Auto Bank Rec and the reconciliation review experience to establish a prioritised near-term roadmap. Partnering with engineering teams to push the management-by-exception model further, reducing what customers need to check by hand. Defining key success metrics, eval frameworks, and dashboards to track quality, review effort, and time-to-value as automation scales. Establishing clear, consensus-driven product
