About the role
What we're looking for:
We need someone with 10+ years of product management experience who has elite AI product build experience and a track record of shipping consumer-facing products at high velocity. You should be comfortable operating as a hands-on IC at a senior staff level, driving strategy and execution without direct reports, and have demonstrated ability to build AI-powered experiences that meaningfully improve user engagement and retention. Healthcare experience is not required — in fact, a background outside of health tech is preferred.
What you'll do:
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Own the core member experience surfaces — homepage, conversational AI, and community — defining how AI transforms healthcare delivery for millions of members
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Build and run a high-velocity experimentation engine: form hypotheses, ship tests, read results honestly, and compound learnings week over week
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Define the metrics that matter, instrument them, and use them to drive decisions from first visit through activation and retention
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Partner closely with the AI Platform team and Engineering to stand up new AI-powered features, processes, and implementations that improve the member experience
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Bring a strong point of view on how AI changes what we build for members and how fast we build it — and put it to work in your own workflow daily
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Go deep on engagement data: where members activate, where they drop off, and where the experience is or isn't working
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Build close partnerships with Clinical Product and cross-functional teams to ensure the experience serves members effectively across every program