About the role
Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. Culture at Scribd, Inc. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location. So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for
how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude. This posting reflects an approved, open position within the organization. Role Summary We’re hiring a Director of IT to lead our Corporate IT and Digital Workplace. This is a hands-on leadership role - part people leader, part operator, and part builder. You’ll own the technology experience for employees while serving as the senior IT leader responsible for the reliability, security, and scalability of our employee-facing systems, enterprise applications ecosystem, and IT operations. In this role, you’ll be trusted to drive outcomes, not just perform tasks. You’ll bring clarity and structure while exercising sound judgment about risk, compliance, and business velocity. You’ll build scalable systems and processes that reduce toil and improve employee experience, balancing the need for governance with the need to move quickly. You’ll partner closely with leaders across the company to ensure IT is a strategic enabler of productivity, efficiency, and thoughtful risk management, including the responsible adoption of AI-enabled tools where they deliver real business value. You will: 1) IT Strategy & AI Enablement Partner with executive leadership to define a clear, prioritized IT roadmap and operating model aligned with business priorities. Lead evaluation and implementation of AI-enabled tools; identify high-value use cases and establish practical governance for responsible adoption. Serve as a visible advocate for IT across the company through cross-functional partnerships, translating business needs into scalable solutions and clear tradeoffs. 2) IT Service Delivery and Team Leadership Lead and coach a small team delivering Tier 1–3 support; set clear expectations, operating rhythms, and growth plans. Define and track outcomes that matter: reliability, speed of delivery, operational efficiency, and employee feedback - while maintaining runbooks, end user documentation, and continuously improving self service to reduce friction and repeat issues. Own intake, prioritization, escalations, and employee communications to ensure fast, high-quality resolution. Define and track service metrics that measure responsiveness, resolution quality, and employee satisfaction (e.g., time to first response, time to resolution, CSAT, SLA adherence). Drive recurring-issue elimination through better tooling, automation, and improved workflows—not just faster ticket closure. 3) Identity, Access, and Enterprise Systems Own joiner/mover/leaver processes and the access lifecycle using least-privilege, role-based access, and periodic reviews. Administer and continuously improve core IT-managed systems (e.g., Okta, Google Workspace, Slack, Atlassian, ticketing, password manager). Partner with functional owners to support reliable operation and secure administration of business-critical platforms (e.g., NetSuite, Zendesk, and similar tools). Ensure systems and integrations are designed to support data integrity, access controls, auditability, and reliability. Establish lightweight standards for tool intake, approvals, renewals, admin role design, and deprovisioning to balance agility, security, and cost. 4) Endpoint Fleet, Office IT, and Workplace Infrastructure Own devices end-to-end—procurement, provisioning, onboarding, repairs, refreshes, offboarding, and secure disposal. Ensure new hires have a consistent, secure, productive setup on day one; maintain accurate inventory and lifecycle hygiene. Manage macOS fleet standards and compliance posture via Kandji (configuration, app deployment, remote actions, device controls). Oversee office technology reliability including WiFi/networking, conference rooms/AV, and vendor-supported workplace infrastructure. 5) Security, Compliance & Resilience Implement practical endpoint and access controls in partnership with Security (device compliance posture, endpoint protection hygiene, secure configurations). Support security incident response (triage, containment actions, device coordination, clear employee comms). Contribute to audits and evidence collection through strong documentation, access review practices, and clean system ownership (SOC 2 / ISO / PCI / SOX where applicable). Build & maintain playbooks and operational readiness for identity, email/collaboration, and endpoint tooling outages to reduce downtime and confusion when things break. Establish pragmatic standards and controls that improve reliability and security, applying sound judgment to balance risk, compliance, and business velocity. Partner cross-functionally on risk management and serve on the company’s risk committee, ensuring employee technology systems support the broader risk posture. 6) Vendor Management, Budget, and Delivery Accountability Manage vendor relationships, spend, renewals, and procurement coordination, with accountability for performance and service delivery quality. Own the IT budget; make thoughtful investment decisions while operating within constraints. Lead key IT initiatives end-to-end with crisp stakeholder updates, predictable delivery, and measurable results. Identify and implement automation opportunities—especially in provisioning, access workflows, and device lifecycle—to reduce operational load over time. What You’ll Need to Succeed: 8–10+ years in Corporate IT or Digital Workplace roles, including experience leading IT teams Experience leading IT support and service delivery with clear, measurable results Hands on experience managing identity and access using Okta or similar tools Experience supporting employee onboarding, role changes, and offboarding with thoughtful access controls Strong experience administering Google Workspace for security and day to day employee needs Experience managing macOS devices using Kandji or a similar MDM platform Familiarity administering collaboration tools and applying service management best practices in a practical way Experience partnering with Security on endpoint protection, audits, and compliance readiness Experience managing IT vendors, renewals, and budgets with accountability for outcomes Trusted partner to senior leaders with clear, effective written and verbal communication Able to stay calm under pressure and explain technical decisions in business terms Player coach mindset: comfortable stepping in when needed while building scalable systems that reduce recurring issues What Will Set You Apart: Familiarity with modern SaaS ecosystems and light cloud exposure (AWS, GCP, or Azure) Networking fundamentals for small to mid sized environments (WiFi, office networking, conferencing/AV) Light scripting or automation (Bash, PowerShell, Python) and comfort working with APIs At Scribd Inc., cash
