About the role
About Mesh
At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us!
Overview
Mesh is hiring a Strategic Account Manager to help our most promising customers unlock their full potential. You’ll own the post-sale journey end to end—driving activation, accelerating adoption, leading QBRs, and spotting expansion opportunities that turn strong customers into long-term growth partners.
This role lives at the intersection of relationships and results. You’ll work closely with business, product, and engineering stakeholders, build a deep understanding of how crypto moves, and stay laser-focused on increasing volume, expanding use cases, and securing renewals. If you enjoy solving complex problems, influencing across teams, and turning infrastructure into real business impact, this role is for you.
What You'll Do
- Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy
- Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams to get customers live and scaling
- Build and manage success plans, run MBR’s/QBRs and check-ins, track performance against goals, and proactively identify risk
- Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation
- Own renewals and support commercial negotiations, including pricing and contract terms, in partnership with Sales and Customer Success leadership
- Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from Mesh
- Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy
- Travel up to 25% to meet customers and represent Mesh at industry events
Who You Are
- Bachelor’s degree or equivalent practical experience
- 5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto
- Deep understanding of payment networks, APIs, and integration workflows; experience with crypto or stablecoins is a plus
- Proven track record of driving customer activation, expansion, and renewals across a portfolio
- Commercially savvy, comfortable leading pricing discussions, contract negotiations, and revenue-focused conversations
- Clear, confident communicator who builds trust with both technical and business stakeholders
- Data-driven and highly organized, with the ability to manage multiple priorities and focus on what drives the most impact
- Builder mindset, excited to create scalable processes, playbooks, and better ways of working
The annual base salary range for this role is $122,400-$165,600 in San Francisco and New York. The compensation range provided may span multiple career levels and will be narrowed during the interview process based on factors including a candidate’s experience, skills, qualifications, and geographic location. For candidates outside of San Francisco and New York, compensation will be adjusted to reflect the applicable market and location-based pay band. The base salary range listed excludes commission (if applicable), equity, and benefits. The pay range represents the minimum and maximum target for new-hire compensation. Actual compensation may vary and may be higher or lower depending on individual circumstances.
Why You’ll Love It Here
At Mesh, you're not stepping into a typical role—you're joining a rocket ship in mid-liftoff. You'll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership. This is the kind of place where you'll see your work ship fast, make real impact, and be able to point to something and say, "I built that." You'll grow fast, level up your skills, and get a front-row seat to how a high-growth company scales from the inside, with competitive comp, solid benefits, and room to stretch your craft all coming standard. If you're energized by building, learning, and shaping something big—this is where you'll want to be.
In-Office Expectations
Employees based in our San Francisco, New York, and Bangalore hubs are expected to work from the office at least 40% of the time (approximately two days per week). This expectation may vary slightly depending on role, team, and business needs. Certain roles that require closer cross-functional collaboration or operational support may have additional in-office requirements, which will be discussed during the interview process. Our hybrid approach is designed to balance meaningful in-person collaboration, team building, and real-time decision-making with the flexibility to work remotely. We believe this structure supports strong execution while preserving autonomy and focus time.
How We Care For Our Team
We believe great work happens when people feel valued and supported. That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family. We offer unlimited PTO—and we mean it. Take the time you need to recharge and show up at your best.
We're invested in your growth with a dedicated budget for courses, conferences, and certifications. Work from wherever you're most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work.
Mesh Pay is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.