About the role
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube . Job Description: The Product Delivery Specialist is a highly detail-oriented, self-driven operator responsible for ensuring the accurate, complete, and on-time delivery of complex products to customers. This role owns critical aspects of the delivery lifecycle, including sales order documentation, inventory validation, defect tracking, and customer-facing acceptance activities. The ideal candidate thrives in a fast-paced environment, can manage multiple parallel workstreams without losing precision, and requires minimal oversight to execute at a high level. They will interface directly with customers during Factory Acceptance Testing (FAT) and occasional on-site acceptance events, ensuring a seamless and professional delivery experience. This individual works cross-functionally with production, quality, engineering, and maintenance teams to resolve issues, improve upstream processes, and uphold a high bar for product quality and customer satisfaction. \n Required
qualifications: 2–5+ years of experience in product delivery, manufacturing, operations, quality, or a related hardware-focused environment Proven ability to manage complex, detail-heavy work with high accuracy and accountability Experience coordinating across cross-functional teams (e.g., engineering, production, quality) Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision Strong written and verbal communication skills, including experience interfacing with internal stakeholders and/or customers Experience with inventory validation, documentation control, defect tracking, or similar delivery-related processes Willingness to travel occasionally for customer acceptance events and on-site inventory validation Preferred