About the role
Overview: Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you. In This Role, You Will: Hours: Must be based in Pacific Time Zone working hours (9am-6pm PT) Provide top-tier software support for Cvent’s product offerings to our customer service team and clients. This role is not customer facing. Troubleshoot and maintain frontend and backend systems. Assist operations and development teams with debugging software issues. Demonstrate critical thinking and clear communication to resolve time-sensitive impacting live events. Practice ownership of work items assigned to you, utilizing your product knowledge, technical troubleshooting skills, critical thinking, and collaboration with others to drive each issue to resolution for our customers. Query databases to generate and analyze data for reporting and troubleshooting purposes. Work with our solutions specialist & sales engineering teams to ensure the successful operation of our partner and client integrations. Collaborate with multiple teams to find, analyze, and resolve client issues. Monitor, document and report system and performance issues. Utilize functional and technical knowledge to facilitate communication between technology teams and other departments on issue status and resolution. Supply in-depth technical and business product knowledge to multiple teams. Utilize AI tooling to facilitate and empower your troubleshooting approach Here's What You Need: Our most successful candidates bring hands-on experience in many of the areas below and demonstrate a consistent drive to expand their skills. You don't need to know everything, but you should be excited to learn it. BS in Computer Science, Information Systems or equivalent major with strong academic performance (Or 2+ years of experience in a technical software support role) Excellent problem solving and analytical skills. Understanding of relational databases and non-relational datastores and how to query them (SQL/N1QL) Working knowledge of HTML/CSS. Understanding of the Software Development Life Cycle. Solid knowledge of at least one object-oriented programming language. Curiosity and eagerness to investigate how software works, identify what's going wrong, and propose solutions when something isn't working as expected. Comfort using AI-powered tools to speed up problem-solving, search through logs, and better understand unfamiliar code. Outstanding oral and written communication skills with an ability to convey technical information to a non-technical audience. Aptitude for learning new technologies. Zealous attention to detail. Wondering what other technologies and tools we use? See below. Any experience with these is a plus! APIs: SOAP or REST based Monitoring tools: Datadog, Splunk Hosting: Amazon Web Services Programming: Java, JavaScript, TypeScript, C#, React Native, .Net, Node.js, Python Version control: Git CLI, Github Build & deploy technologies: Docker and Jenkins The estimated base salary range for new hires into this role is $85,000 - $120,000+ annually +