About the role
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by
the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Job Description and
Responsibilities: We are seeking a talented and proactive IT Operations Specialist to manage, optimize, and secure our corporate IT environment. Our workplace is cloud-first, fast-paced, and predominantly macOS-based (with a subset of Windows workstations). In this role, you will be much more than a traditional help desk technician. You will act as the backbone of our daily operations, owning the lifecycle of our hardware, managing our cutting-edge SaaS stack, and ensuring our global team has a seamless, secure digital experience. If you love automation, modern identity management, and building frictionless workflows for end-users, we want to hear from you. Endpoint Management & MDM: Own the deployment, configuration, and security of all corporate endpoints. Utilize our MDM platform to enforce security policies, manage patch compliance, and drive zero-touch deployment for both Mac and Windows devices. Identity & Access Management (IAM): Act as a primary administrator for Okta, handling user onboarding/offboarding, application provisioning, group rules, and multi-factor authentication (MFA). SaaS Collaboration Administration: Manage, configure, and troubleshoot our core communication and productivity suites, including Google Workspace, Slack, and the Atlassian Suite (Jira Service Management & Confluence). Advanced Cross-Platform Support: Provide tier 2/3 technical support for a mostly macOS environment, alongside a smaller fleet of Windows 11 systems. IT Infrastructure & Security: Partner with Security teams to ensure endpoints adhere to compliance frameworks. Troubleshoot local office network connectivity, VPNs, and smart conference room hardware. Asset Lifecycle Management: Oversee hardware procurement, inventory tracking, refresh cycles, and e-waste disposal. Job
