About the role
NYC (Hybrid) | Full Time | Early Team
About Simbie AI
There are never enough staff in a medical practice, physician or non-clinical, to handle all the work to be done — from reviewing patients’ test results, to calling patients to discuss them, to answering patient calls about scheduling and clinical questions, to calling patients to check if they’re taking meds rights. Simbie is the clinically intelligent AI voice agent that automates and expands all of this work, saving practices time and money while adding patient touchpoints that save lives, but that practices can’t afford human staff for. We're the first platform executing AI workflows requiring real clinical judgment, directly in the EHR.
We're YC-backed, distribution is proven, and we're signing customers faster than we can currently bring them live. That's the problem we need you to solve.
About the Role
Every new customer means taking our AI agents from handshake to production — wired into their EHR, validated against their clinical workflows, and running reliably from day one. Right now that path is too slow for the rate we're signing. We're hiring a Product Engineer to own and accelerate it.
You'll work across the full stack but anchor in infrastructure: the deployment pipeline, EHR integrations, multi-tenant systems, and the observability that tells us our agents are doing the right thing in production. This isn't a pure platform or SRE role — you'll be close to customers and clinical workflows, while building the systems that let us launch the next customer in days instead of weeks.
You're a great fit if you want to turn a high-touch, founder-driven onboarding process into repeatable, self-serve infrastructure — and own scale and reliability of the product.
What You'll Do
- Own the path from signed customer to live in production: provisioning, EHR integration, configuration, and go-live, then make that path faster and more repeatable every time.
