About the role
Legal Solutions Engineer Edinburgh Wordsmith Wordsmith is building the AI-enabled command centre for in-house legal teams. We help legal functions automate routine work, manage complexity, and operate at the speed of the businesses they support. Our customers rely on Wordsmith to support critical legal workflows across their organisations.
The Role Legal Solutions Engineers turn the product into real outcomes for customers. You’ll work with customers after purchase to design, configure, and implement legal workflows inside Wordsmith. This role sits close to the customer, helping them embed the platform into how their legal function actually operates. It’s part implementation, part problem solving, and part advisory. You’ll combine legal understanding with product knowledge to help customers get meaningful value from the platform. What you’ll do Customer Implementation Lead implementation projects for new customers Design workflows and automation tailored to each organisation Configure the platform to support real legal use cases Solution Design Work directly with legal teams and Legal Ops leaders to understand how they operate Translate legal processes into structured workflows and AI-enabled automation Advise on best practices for implementing legal technology Customer Success & Expansion Support onboarding and early adoption Help customers expand into additional workflows and use cases Partner with Account Management to identify growth opportunities Product Feedback Surface patterns, insights, and recurring requests to Product and Engineering Help shape how the product evolves based on real usage What we’re looking for Experience in legal tech, legal operations, or process transformation Strong understanding of how in-house legal teams work Ability to manage customer projects and guide stakeholders through change Comfortable working across legal and technical domains Structured thinker — you can turn messy processes into clear systems Strong communication skills and confidence working directly with customers Typical backgrounds include: Legal Engineers Legal Operations professionals Lawyers who have moved into legal tech Implementation or solutions consultants in SaaS with a legal background