About Cityfurnish
Cityfurnish is one of India’s leading furniture and appliance rental platforms, helping individuals and businesses furnish spaces through affordable, flexible, and hassle-free subscription solutions.
Founded in 2015 and Backed by Y Combinator and marquee investors including Steve Chen (co-founder, YouTube) and Paul Buchheit (creator of Gmail), we’re building the operating system for how urban India furnishes homes.
We’re not a marketplace. We own the inventory, manage deliveries, handle installations, run pickups, process refunds, and maintain products through their lifecycle. That means customer service at Cityfurnish isn’t a cost centre bolted onto a product — it’s the product experience itself. Every subscriber interaction, from onboarding to tenure-end pickup, flows through the CS team.
Role Overview
Own and scale end-to-end customer service operations for Cityfurnish across phone, WhatsApp, email, chat, and social channels. Drive operational excellence through process optimization, automation, AI-assisted support, and strong people leadership while improving CSAT, NPS, SLA adherence, and overall customer experience.
This role reports directly to the Founder and works closely with Operations, Product, Tech, Finance, Marketing, and CRM teams.
Key Responsibilities
Customer Service Operations
Team Management & Training
Automation & Process Improvement
Voice of Customer & Analytics
Compliance & Governance
Key Skills & Competencies
Qualifications & Experience
Key Performance Indicators (KPIs)
What makes this role different?
Cityfurnish - Commitment-free furniture rentals for a better you!
Salary
$900,000 - $1,200,000
Location
Gurugram, HR, IN
Experience
6+ years
Total raised
$2.5M
Last stage
Series A
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.