About the role
Home Mobile Technician 2+ years Mumbai Full-Time INR 250000 - 350000 Company Overview About Onsitego Onsitego is India’s leading device care and after-sales service company, trusted by millions of customers to protect and repair their electronics and home appliances. With a nationwide network of 3,000+ service centers, partnerships with 10,000+ retail partners, and 500+ corporate clients, we operate at massive scale across the country. Qdigi is fully owned subsidy of Onsitego. We offer Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services, delivering seamless, technology-enabled customer experiences through a team of 2,500+ employees. Our strong customer-first culture has earned us one of the highest NPS scores in the after-sales industry. Driven by our mission to deliver consistent “WOW” experiences, we are building India’s service backbone. If you want to solve real problems and create impact at scale, Onsitego is the place to be Website: www.onsitego.com Job Title: Mobile Technician / Mobile Service Engineer Job Summary The Mobile Technician is responsible for diagnosing, troubleshooting, repairing, and maintaining smartphones, tablets, and other mobile devices.
The role involves ensuring timely service delivery, maintaining high-quality repair standards, and providing excellent customer support while adhering to company SOPs and service guidelines. We require technicians from the following companies/ authorised service centre of : Oppo Vivo Xiomi Realme Cashify Key
Responsibilities Diagnose hardware and software issues in mobile devices. Perform repairs and replacement of components such as displays, batteries, charging ports, cameras, speakers, microphones, and motherboards. Install, update, and troubleshoot mobile operating systems and software applications. Conduct quality checks and testing after repairs to ensure devices meet service standards. Accurately document repair activities, parts usage, and service reports in the system. Maintain inventory of spare parts and tools, ensuring proper stock management. Follow company service procedures, safety standards, and warranty guidelines. Coordinate with customers regarding repair status, timelines, and technical queries. Escalate complex technical issues to higher-level technical support when required. Ensure adherence to productivity, turnaround time (TAT), and customer satisfaction targets. Keep up to date with new mobile technologies, repair techniques, and product launches. Required Skills & Competencies 3 + years of mobile repairing / servicing experience. Strong understanding of smartphone hardware and software. Knowledge of Android and iOS operating systems. Ability to diagnose and resolve technical issues efficiently. Good troubleshooting and analytical skills. Strong attention to detail and quality orientation. Customer service and communication skills. Ability to work independently and as part of a team. Basic computer proficiency and familiarity with service management systems. Apply for this job Share with someone awesome View all job openings