About the role
About Juicebox
Juicebox is on a mission to help teams win the talent war.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
We are on the path to $100M in ARR with 20%+ monthly growth , powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
About the Role
We're building the systems that turn great individual CSM work into a repeatable, scalable customer success motion. You'll own the customer journey, health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion across our managed customer base. Sitting at the intersection of strategy, tooling, and AI, you'll partner closely with our CSMs and CS Programs team to make every customer touchpoint smarter and more impactful.
As Juicebox's first Scaled Customer Success hire, you'll build this function from the ground up with full ownership and a direct line to the VP of Customer Success. Your work will shape NRR across our managed customers, unlock significant Agent adoption opportunities, and build the scalable foundation that grows with the business. You'll do this alongside a world-class CS Programs team focused on education, community, and champion programs, and a VP of CS who has built leading Customer Success organizations at Gong, Slack, and Zendesk.
