About the role
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Menu Design & Development Specialist leads the configuration, optimization, and enhancement of SpotOn’s Restaurant Point-of-Sale (POS) systems for clients. This role provides expert consultation, oversees complex menu builds, and ensures seamless integration across all connected platforms. Partnering closely with cross-functional teams, the Specialist identifies opportunities to improve client operations and recommends additional SpotOn solutions to drive efficiency, scalability, and success throughout the customer lifecycle.
Responsibilities Lead advanced client consultations to gather
requirements and provide expert POS guidance. Design and implement complex menu configurations and backend system updates. Ensure data integrity and consistent naming conventions across integrated software platforms. Troubleshoot and resolve complex software and configuration issues, escalating as needed. Maintain accuracy across all software integrations and updates. Demonstrate mastery of Menu Team processes, standards, and best practices. Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences. Manage and prioritize escalated tickets, providing timely, high-quality resolutions. Partner with Account Executives and Sales Managers to ensure process compliance and system alignment. Mentor and train Level 1 specialists, supporting their technical development and performance growth. Contribute to documentation, process improvements, and workflow optimization initiatives. Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. Review and verify outcomes before submission to maintain consistency and high-quality standards. Identify and address process gaps or errors to drive continuous improvement and operational excellence. Skills & Knowledge Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting. Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations. Calm and effective under pressure, with excellent organizational and prioritization skills. Exceptional written and verbal communication; multilingual ability is a plus. Proven success in client-facing consultation and technical implementation roles. Deep understanding of restaurant operations, menu design, and technology integration. Experience managing multiple client projects simultaneously. Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support). Experience mentoring junior specialists or onboarding new team members. Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture. Background in the restaurant or hospitality industry strongly preferred.
