Sr. Designated Support Engineer, Apache Spark™

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Benefits Diversity Engineering Research Students & new grads Back to search results Sr. Designated Support Engineer, Apache Spark™ Amsterdam, Netherlands Apply now P-1448

About

the Role Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation in Apache Spark and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience. The Impact You Will Have Manage large strategic accounts to provide a high-touch support experience. Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks. Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg). Project manage all open support cases to expedite support ticket closure. Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution. Directly engage on business-impacting situations and ensure recovery of functionality for the customer. Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues. Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems. Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities. Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders. Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools. What We Look For Minimum 3 years of dedicated experience in Data Engineering, building, deploying, and maintaining large-scale data pipelines. Minimum 3 years’ experience designing, developing, testing, and sustaining Python/Java/Scala-based applications required. Deep, architectural knowledge of Apache Spark internals (including Drivers, Executors, Core Memory Management, DAGs, Catalyst Optimizer, and Tungsten execution engine). Proven track record of troubleshooting complex Spark and big data issues, such as data skew, out-of-memory (OOM) errors, serialization issues, and slow-running broadcast joins. Highly effective with project managing multiple tasks and work streams, driving them to conclusion. Demonstrated analytical and problem-solving skills, particularly those that apply to a “Distributed Big Data Computing” environment. Excellent executive presence. You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders Preference for customer-facing experience as a Support Engineer, Technical Account Manager, DSE, or in related production support areas About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter , LinkedIn and Facebook .

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benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Why Databricks Discover For App Developers For Executives For Startups Lakehouse Architecture Databricks AI Research Customers Customer Stories Partners Partner Overview Partner Program Find a Partner Partner Spotlight Cloud Providers Partner Solutions Why Databricks Discover For App Developers For Executives For Startups Lakehouse Architecture Databricks AI Research Customers Customer Stories Partners Partner Overview Partner Program Find a Partner Partner Spotlight Cloud Providers Partner Solutions Product Databricks Platform Platform Overview Application Development Artificial Intelligence Business Intelligence Business Productivity Customer Data Platform Data Engineering Data Warehousing Database Governance Security Sharing Pricing Pricing Overview Pricing Calculator Open Source Integrations and Data Marketplace IDE Integrations Partner Connect Product Databricks Platform Platform Overview Application Development Artificial Intelligence Business Intelligence Business Productivity Customer Data Platform Data Engineering Data Warehousing Database Governance Security Sharing Pricing Pricing Overview Pricing Calculator Open Source Integrations and Data Marketplace IDE Integrations Partner Connect Solutions Databricks For Industries Communications Financial Services Healthcare and Life Sciences Manufacturing Media and Entertainment Public Sector Retail View All Cross Industry Solutions AI Agents AI Governance Cybersecurity Marketing Data Migration Forward Deployed Engineering Solution Accelerators Solutions Databricks For Industries Communications Financial Services Healthcare and Life Sciences Manufacturing Media and Entertainment Public Sector Retail View All Cross Industry Solutions AI Agents AI Governance Cybersecurity Marketing Data Migration Forward Deployed Engineering Solution Accelerators Resources Documentation Customer Support Community Learning Training Certification Free Edition University Alliance Databricks Academy Login Events Data + AI Summit Data + AI World Tour AI Days Event Calendar Blog and Podcasts Databricks Blog AI Blog Data Brew Podcast Champions of Data & AI Podcast Resources Documentation Customer Support Community Learning Training Certification Free Edition University Alliance Databricks Academy Login Events Data + AI Summit Data + AI World Tour AI Days Event Calendar Blog and Podcasts Databricks Blog AI Blog Data Brew Podcast Champions of Data & AI Podcast About Company

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