About the role
About The Role
As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.
In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.
What You’ll Do
As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest customers
You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We're Looking For
5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
About Hightouch
Hightouch's mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com and PetSmart, rely on Hightouch to drive their growth.
Hightouch created the Composable Customer Data Platform (CDP). It lets companies use their own data warehouse to collect, prepare and activate customer data for marketing personalization and business operations. Building on that base, Hightouch now offers an Agentic Marketing Platform and AI Decisioning. Marketers set goals and guardrails, and AI agents use them to personalize 1:1 customer interactions. This puts brand context, customer data and performance history in one place, so marketers can build and ship full campaigns themselves. In the past, only technical teams could access and use customer data. Hightouch lets any business user deliver personalized experiences, improve performance marketing and move faster with data and AI.
Culture: The team cares about real impact for customers. People tackle problems from first principles, move quickly and efficiently, and treat each other with compassion and kindness. Hightouch looks for strong communicators with a growth mindset who are motivated and persistent. The engineering culture is strong and holds a very high bar for quality. Software should be scalable, simple and extensible.
Growth: Hightouch is in hypergrowth. Revenue and headcount roughly double every year. The company is headquartered in San Francisco and has team members around the world. Backers include Goldman Sachs, Sapphire Ventures, ICONIQ, Bain Capital Ventures, Amplify Partners, Y Combinator and Afore Capital.
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Job details
Location
Remote
Funding
Total raised
$322M
Last stage
Series D
Investors
Founders
Tejas Manohar
co-CEO
Kashish Gupta
co-CEO
Josh Curl
CTO
Joshua Curl
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.