Field Service Engineer

Job Application for Field Service Engineer at Carbon, Inc. Back to jobs Field Service Engineer Germany Apply At Carbon, our mission goes beyond 3D printing. We are enabling creators everywhere to make what the world needs, right now. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions. Help us change the world and we will help you change yours. The support team works to ensure that customers love us and love our products. We are accountable for customers’ success and positive experience with Carbon3D. Field Service Engineers work with our Service and Engineering teams to address issues at customer sites. This role reports to the Field Service Engineering Manager. We are looking to hire someone currently located in Germany. Proximity to southern Germany—particularly around Nuremberg, Regensburg, or Ansbach, including areas closer to the eastern border—is preferred but not required. Please note: A valid German passport is required for this role. Responsibilities: Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades. Familiarizing customer of product usage and care Develop processes and documentation for standard service actions Recognize trends and patterns in field failures and feedback to the development team to drive future designs Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place Provide support to engineering and manufacturing teams as needed Availability for occasional off-hours calls and work Ability to travel Internationally Requirements: 5+ years of relevant experience BS in engineering field preferred but not required Must have hands-on approach Ability to read electrical schematic and mechanical drawings Excellent verbal and written communication skills in both German and English Strong troubleshooting skills with mechanical/electrical systems Strong customer service experience required Personal car required Passport required You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. 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Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you able to travel up to 90% of the time? (travel can be by car, train or airplane) and will mostly be throughout Europe. * Please briefly describe your hands on experience maintaining and/or repairing equipment. What equipment was it and what work did you do? * Please list your engineering focus areas (example: Electrical Engineering, Mechanical Engineering, Optical Engineering, Systems Engineering, etc.) and what you consider your most experienced area of expertise. * What is your level of fluency in both English and German (written and spoken)? * Are you a German Citizen, or do you hold a current German Passport? * U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? (mark all that apply) Select... How would you describe your racial/ethnic background? (mark all that apply) Select... How would you describe your sexual orientation? (mark all that apply) Select... Do you identify as transgender? (select one) Select... 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