About the role
About Artisan
We're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs.
Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She's not a tool someone uses. She's a teammate.
We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $9M+ ARR. We just launched Ava 2.0, a step change in what an AI employee can do. The engineering problems are hard and the surface area is enormous.
Role overview
You'll be the bridge between Artisan and our most strategic customers - part engineer, part consultant, part trusted advisor. You'll work directly with sales, success, and product to ensure customers get maximum value from Ava.
- Scoping how Ava fits into each customer's GTM stack: what we replace, what we integrate with, and what the ideal workflow looks like
- Engineering customer-specific features and integrations across our TypeScript full-stack codebase
- Managing end-to-end implementation, partnering closely with customer success managers to drive adoption
- Traveling to customer offices for in-person discovery, scoping sessions, and onboarding
- Joining sales calls to provide technical credibility and help close complex deals
- Staying hands-on throughout the customer lifecycle - from pre-sales through expansion - ensuring customers see real, measurable ROI
- Feeding customer insights back to product and engineering to shape our roadmap
Location: On-site in New York City or San Francisco (with frequent travel to customer sites)
