About the role
THE ROLE
You'll sit at the intersection of our product and our customers, deeply embedded with the teams building the most advanced voice AI agents in production today. Some days that means writing code. Other days it means shaping evaluation strategy. Every day it means making customers wildly successful.
• Build bridges. We call them that internally: the integrations, connectors, and quality-of-life features that make Coval click for a specific customer or use case. You'll ship fast, validate whether it belongs in the core product, and move on.
• Hunt for friction. You're in the product every day alongside customers. You'll find the sharp edges before anyone else and either fix them yourself or work with engineering to eliminate them.
• Shape the product roadmap. You're the closest person to real customer needs. You'll translate what you see into what we build. Not by writing tickets, but by forming opinions and advocating for them with prototypes and data.
• Be a voice AI evaluation expert. You'll develop opinionated eval strategies, learn from the teams building production-grade agents, and bring that knowledge back into the platform.
The balance shifts depending on the account. Some are deeply technical and you'll be writing code daily; others need strategic guidance on how to evaluate their agents. You'll do both.
WHAT WE'RE LOOKING FOR
• You write code in Python and/or TypeScript and you're comfortable working across APIs, integrations, and customer-facing technical problems.
• You get energy from customers. Staying up late to ship something that unblocks a customer sounds like a good night, not a bad one.
• You can zoom in on a specific technical problem and zoom back out to see how it fits the bigger picture.
• You move fast but you know the difference between a smart experiment and technical debt that'll haunt you.
