About the role
As a Forward Deployed Engineer, you will be at the forefront of our customer engagements. You'll own the hands-on, technical deployment of Speakeasy within key accounts, working autonomously to ensure successful implementations and serving as a critical technical partner for our customers. You will iterate our core product, driving and implementing improvements hand-in-hand with customers to help achieve their goals.
Responsibilities
- Own the full deployment lifecycle for major enterprise customers, from pre-sales demos through to successful post-sales implementation
- Work autonomously and proactively to drive customer success – staying on the timeline with customers, checking in regularly, and ensuring they can clearly articulate what they need from a deployment
- Serve as the primary technical partner for key accounts, bridging the gap between customer requirements and the engineering team
- Collaborate closely with the GTM team, including joining sales standups and supporting AEs on large enterprise deals
- Iterate on the core product by surfacing customer feedback and implementing improvements in close partnership with the engineering team
- Develop deployment materials and processes as the role and customer base evolves
