About the role
About the role
This role is ideal for ambitious engineers with entrepreneurial goals. Many of us are former or future founders, and this is an opportunity to scale a company from $1M to $10M ARR while partnering with fast-growing tech companies shaping the future of software. We value in-person collaboration and work out of our office in the Williamsburg neighborhood of Brooklyn.
As a Frontend Deployed Engineer, you’ll work directly with our customers to solve their highest-priority problems. You’ll go deep on their use cases, build relevant products / features, and influence our product roadmap. This is a hands-on, high-impact role at the intersection of engineering and customer success.
- Have direct relationships with customers. Whether they’re a CTO, VP of Eng, or Software Engineer, you’ll be the face of Fern and the first person they turn to when they need help. You’ll quickly build a network within the SaaS startup community, especially among YC founders.
- Move fast. To support our customers, you’ll work across several codebases to release bug fixes and features. For example, one day you may fix a bug related to our TypeScript SDK generator and another day you may add features to the Docs Frontend.
- Drive our product roadmap. When you hear a request from a customer that feels hard to build, they may be questioning an assumption we made 6 months ago or proposing a feature requiring a large engineering effort from us. You can use this customer context to build something people want.™
- Build our team. We’re growing, and you will work directly with the CEO, CTO, and other founding members to bring in talented engineers.
