Job Application for Growth Account Manager, Venture Capital at Carta Back to jobs Growth Account Manager, Venture Capital San Francisco, CA; New York, NY Apply The Company You’ll Join Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence. Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure. Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital. For more information about our offices and culture, check out our Carta careers page . The Problems You'll Solve Develop and own deep relationships with our largest and most strategic customers to drive product adoption and long-term success, including regular in-person engagement. Partner closely with customers to create and manage tailored project plans that align with their business goals. Collaborate cross-functionally with internal teams—often through in-person meetings—to ensure alignment on product roadmaps and client expectations. Design and execute strategies to increase customer engagement and reduce churn, leveraging both in-person and digital channels. Use technology platforms and proactive communication to deliver Carta’s value at scale while balancing this with high-touch, in-person interactions as needed. Lead customers through the renewal process, including direct conversations around scope changes, service escalations, and contract terms. Negotiate renewal agreements focused on creating mutually beneficial outcomes for both the customer and Carta. Understand customer goals, challenges, and success metrics—and provide guidance that helps them maximize value from Carta’s platform and services. Build meaningful, long-term relationships with key stakeholders and decision-makers, cultivating account champions and Carta advocates through trust and regular contact. Participate in resolving customer issues in collaboration with internal teams, visiting customer sites when necessary to ensure a strong service experience. Identify and activate high-potential customers to serve as references and advocates. Maintain high levels of customer satisfaction and loyalty through a combination of proactive outreach, education, and regular interaction. Monitor product usage, customer sentiment, and engagement trends—and take appropriate action to drive continued value realization. Deliver best practices, strategic insights, and creative product solutions through thoughtful consultation—both virtually and in person. Identify new opportunities for customers to deepen their use of Carta products and services, and serve as a strategic advisor in driving long-term growth.
The Team You'll Work With We’re looking for exceptional Account Managers to own and manage relationships with existing customers. This includes ensuring your customers are getting value out of Carta products, collaborating closely with the product team to drive adoption of additional features, and managing customers successfully through the renewal process. As an Account Manager, you will play a critical business role at Carta. You will work with your customers to understand their business plans and develop a Carta product adoption roadmap which will enable them to accomplish their desired business outcomes. Using your experience, you will collaborate with
the team, product, sales, marketing and support to drive account strategy, solve problems, and improve customer engagement and loyalty. About You 4+ years of client facing experience Prior experience working in venture capital, private equity or accounting strongly preferred Proven ability to build and manage existing customer account relationships Proven ability to establish and optimize operational processes related to customer account management Strong customer success skills and demonstrated ability to work through difficult conversations to preserve relationships Excellent communication, listening, facilitation, and negotiating skills Proactive, action-oriented Strong data analysis, organization, and prioritization skills Ambitious, detail-oriented and self-starter with a proven track record of delivering results Proactive, self-motivated and persuasive team player with innovative ideas to inspire customer loyalty and adoption Consistent track record of highly-professional interpersonal skills in a fast paced, dynamic environment A quantitative aptitude and ability to present to clients with sophisticated investment knowledge and business experience Experience working cross-functionally across multiple teams and demonstrated ability to drive projects to completion Diplomacy, tact and poise under pressure when working through customer issues Comfortable operating in areas of uncertainty and educating yourself on areas where you lack a depth of knowledge Ability to travel both locally and on extended trips within the continental US to visit clients on-site and in-person approximately 1-2 times per week Please note: This role requires regular in-person interaction with customers and team members, including client site visits and onsite team collaboration. Strong expectation is placed on in-person presence of three days per week to build trusted relationships and deliver best-in-class service. Salary Carta’s
compensation package includes a market competitive salary, equity for all full time roles, exceptional
benefits, and, for applicable roles, commissions plans. Our expected cash
compensation (salary + commission if applicable) range for this role is: $165,000.00 OTE in San Francisco, CA & New York, NY We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors. Disclosures: We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details. For information on our data privacy policies, see Privacy , CA Candidate Privacy , and Brazil Transparency Report . Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to [email protected]. Create a Job Alert Interested in building your career at Carta? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Location (City) Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you currently eligible to work in the country where this position is located for any employer? * Select... Do you now or in the future require visa sponsorship to continue working in the country where this position is located? * Select... LinkedIn Profile * Website Have you worked for Carta at any other time previously? * Select... We work on a hybrid schedule where we come into office 3x/week and work remotely the remaining 2 days. In office schedules are set by location and team. Please confirm you can work in person at the location(s) of the job listed above per this schedule. * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Carta’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to
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