About the role
Head of Account Management Portuguese Market Values Benefits Jobs Offices Jobs > Head of Account Management Portuguese Market Head of Account Management Portuguese Market Permanent Full time 08005, Barcelona, Barcelona, Spain CX/Account Manager The Role We are looking for a Head of Account Management to lead and scale our Account Management function for the Portuguese market as part of our Customer Experience (CX) organization. Reporting to the Accounts Senior Director , you will work closely with fellow Area Managers and cross-functional teams to design and execute strategic initiatives focused on upselling, retention, customer satisfaction, and activation across our existing client base. This is a hands-on leadership role for someone who thrives in a dynamic environment, enjoys building high-performing teams, and is motivated by turning customer insights and data into measurable business impact. You will play a key role in shaping how we grow long-term value with our customers, while continuously improving processes, performance, and customer experience. We are looking for a proactive leader who brings ownership, strategic thinking, and innovative ideas , and who wants to make a tangible impact on both the business and the people they lead. What will you be doing: Drive the achievement of Customer expansion targets Hire and scale the team to support sustainable growth Ensure team KPIs are consistently met and tracked Translate customer feedback into actionable proposals for the Product team Continuously analyze data to optimize and evolve internal processes Support, develop, and motivate team members to maintain high performance Your Profile 4+ years of experience in a people management role Background in sales, upselling, or cross-selling Strong analytical and problem-solving skills Excellent interpersonal skills with the ability to influence and collaborate Fluent written and verbal communication skills in Portuguese and English Comfortable working in a fast-paced, constantly changing environment Experience working with international teams Proven ability to manage and prioritize multiple responsibilities About us At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you. Our Values We own it : We take responsibility for every project. We make decisions, not excuses. We learn and teach : We're dedicated to learning something new every day and, above all, share it. We partner : Every decision is a team decision. We trust each other. We grow fast : We act fast. We think that the worst mistake is not learning from them. We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. Wanna learn more about us? Check our website ! Perks of being part of our team We care about people and we also offer a lot of benefits for employees: High growth, multicultural and friendly environment Alan as private health insurance Healthy life with Wellhub (Gyms, pools, outdoor classes) Save expenses with Cobee Language classes Breakfast in the office and organic fruit Nora discounts Free caffeine and theine Pet Friendly Permanent Full time 08005, Barcelona, Barcelona, Spain CX/Account Manager Apply now Apply now Privacy policy | Powered by Factorial Build my own jobs page FACTORIAL uses cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. 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