About the role
Head of Account Management XL – Spain Values Benefits Jobs Offices Jobs > Head of Account Management XL – Spain Head of Account Management XL – Spain Permanent Full time 08005, Barcelona, CT, Spain CX/Account Manager We are looking for a Head of Account Management XL to join our team and play a pivotal role in driving retention, expansion, and operational excellence across Factorial’s most strategic accounts in Spain. The Role Lead and manage a high-stakes portfolio of XL Accounts in Spain, ensuring strong retention and sustainable growth. Own and execute the strategic vision for the Spanish XL segment, partnering closely with senior leadership to define long-term market positioning and opportunities. Drive operational excellence across the Account Management team, ensuring scalable processes, clear performance tracking, and efficient execution. Lead, coach, and scale a team of Account Managers through direct management of Team Leads, fostering a high-performance and data-driven culture. Act as the key escalation point for complex negotiations and at-risk accounts, personally stepping in to secure and protect strategic revenue. Maintain close relationships with top-tier clients through regular in-person meetings, ensuring deep market understanding and strong partnerships. Leverage data and analytics to monitor portfolio health, identify risks, and uncover expansion opportunities across accounts. Collaborate cross-functionally with Sales, Product, Customer Experience, and Marketing to align strategies and maximize customer value. Your Profile Experience: Proven experience leading Account Management, Customer Success, or commercial teams at a senior level (Head of or similar), including managing managers. Hybrid Background: Strong foundation in top-tier consulting or analytical environments, combined with significant experience in SaaS or high-growth tech companies. Analytical Mindset: Highly data-driven, with advanced Excel skills and a strong ability to translate data into strategic decisions and actions. Leadership Skills: Demonstrated ability to build, scale, and lead high-performing teams, driving accountability and results. Commercial Acumen: Comfortable handling complex negotiations, managing enterprise-level relationships, and protecting high-value revenue streams. Strategic Thinking: Ability to define and execute long-term strategies while staying hands-on with operations and clients. Market Knowledge: Deep understanding of the Spanish market and enterprise/XL client segment. Communication: Excellent verbal and written communication skills in Spanish (native) and English (professional level). Proactive & Ownership-Driven: Self-driven, highly organized, and committed to taking full ownership of outcomes. About us At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you. Our Values We own it: We take responsibility for every project. We make decisions, not excuses. We learn and teach: We're dedicated to learning something new every day and, above all, share it. We partner: Every decision is a team decision. We trust each other. We grow fast: We act fast. We think that the worst mistake is not learning from them. We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. Wanna learn more about us? Check our website ! Perks of being part of our teamWe care about people and we also offer a lot of benefits for employees: High growth, multicultural and friendly environment Alan as private health insurance Healthy life with Wellhub (Gyms, pools, outdoor classes) Save expenses with Cobee Language classes Breakfast in the office and organic fruit Nora discounts Free caffeine and theine Pet Friendly Permanent Full time 08005, Barcelona, CT, Spain CX/Account Manager Apply now Apply now Privacy policy | Powered by Factorial Build my own jobs page FACTORIAL uses cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. 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