About the role
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. The Head of Health, Safety, and Security leads the development and execution of a scalable, enterprise-wide program that protects people, assets, and operations across a multi-site 3PL and fulfillment network. This role owns occupational safety, physical security, incident response, and regulatory compliance, integrating these disciplines into daily operations, peak execution periods, automation launches, and network expansions. The Head of HSS establishes standards, empowers operators, and drives accountability to ensure safety and security are core operational practices—not just compliance requirements. What You'll Do: Program Ownership & Governance Lead the enterprise-wide Health, Safety, and Security (HSS) program across all facilities. Establish governance structures, escalation paths, and decision rights. Chair a cross-functional Safety and Security Steering Committee. Define minimum standards, acceptable risk thresholds, and non-negotiables. Occupational Health & Safety Design and maintain a safety management system aligned with OSHA and ISO 45001 principles. Own policies and standards for: Material handling equipment and PIT programs Automation and conveyance safety Lockout/tagout procedures Ergonomics and injury prevention Personal protective equipment (PPE) Contractor and temporary labor safety Lead incident investigations, root cause analysis, and corrective actions. Ensure timely and accurate OSHA reporting and regulatory compliance. Physical Security & Asset Protection Establish facility security standards, including: Access control and visitor management CCTV coverage, placement, and retention Yard and perimeter security Protection of high-value inventory Lead security risk assessments and loss prevention initiatives. Partner with Legal and HR on workplace violence prevention and response. Support customer and industry standards (e.g., TAPA, CTPAT, SOC) where applicable. Incident Response & Crisis Management Develop and maintain incident response playbooks for injuries, property damage, theft, active threats, and severe weather. Serve as senior leader during significant incidents, coordinating with emergency responders, insurers, and internal stakeholders. Drive post-incident reviews and corrective actions. Regulatory Compliance, Hazmat & Certifications Oversee compliance with Hazmat regulations (DOT, OSHA, EPA, and state-specific rules). Develop standards and training for Hazmat handling, storage, labeling, spill response, and reporting. Partner with Operations, Engineering, and Facilities to integrate Hazmat requirements into facility design and automation. Lead readiness and ongoing compliance for customer and industry certifications (e.g., GMP, GDP). Coordinate audits, corrective actions, and external inspections. Serve as the primary escalation point for Hazmat incidents, regulatory inquiries, and certification nonconformances. Metrics, Reporting & Continuous Improvement Own HSS KPIs and dashboards, including TRIR, DART, lost time, near-miss rates, and security incidents. Focus on leading indicators and proactive risk identification. Partner with Ops Excellence and Industrial Engineering to reduce systemic risk. Ensure sites remain audit-ready at all times. Training, Culture & Capability Building Develop scalable safety and security training programs for leaders, associates, and contractors. Build and support site-level safety champions embedded in operations. Promote a speak-up, no-retaliation culture for HSS concerns. Integrate safety and security expectations into leadership routines and standard work. Network Growth, Peak & Automation Support Support new site launches, peak planning, and major operational changes. Partner with Network Innovation and Engineering to review automation designs, approve safety controls, and ensure go-live readiness. Scale safety and security standards with volume, labor, and automation. Basic Qualifications: 10+ years in safety, security, or operations leadership. Multi-site experience in 3PL, eCommerce fulfillment, parcel, logistics, or manufacturing. Proven ability to operate in high-volume, labor-intensive settings with automation. Technical Expertise Deep knowledge of OSHA regulations and compliance. Experience implementing or operating within ISO 45001 or equivalent frameworks. Strong incident investigation and root cause analysis skills. Familiarity with physical security systems and loss prevention practices. Experience managing contractor safety, temporary labor, and peak operations. Credentials (Preferred) CSP, ASP, or equivalent safety certification. Lean, Six Sigma, or continuous improvement background. Experience supporting TAPA, CTPAT, or SOC-related controls a plus. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.