Head of Operations

Company Profile

Eze is a B2B marketplace for new, used, and refurbished electronics. Our two marketplace platforms connect global electronic wholesalers to retail stores and distributors (Eze Wholesale) and end businesses like start-ups, SMBs, and enterprises (Eze Enterprise). Eze aims to formalize the fragmented and inefficient second-hand electronics market by making it accessible to all businesses that need electronics. To ensure quality Eze also acts as an intermediary and physical tests devices in our various warehouse locations worldwide. Eze operates out of the US, Hong Kong, Dubai, and France and serves buyers in over 70 countries around the world.

Role Summary

As Head of Operations, you are responsible for smooth warehouse operations. You will ensure that all warehouse staff is productive in carrying out their duties from inspecting devices, shipping, and organising inventory. Ensure that devices are shipped on time, coordinate purchasing for online sales, and ensure that inventory is always up to date. You will also work directly with online staff to handle deductions or adjustments to invoices. This role requires heavy attention to detail, consistency, and a high level of work ethic. 

Experience/Qualifications:

• Bachelor’s Degree in any field from a recognised and accredited University. A post-grad degree is highly beneficial.
• Minimum of 5 - 7   years of relevant professional experience within an e-commerce, retail merchandising or category management role
• Adequate knowledge of the Online Marketplace and the E-commerce Industry
• Proven analytical thinking, project management skills, and exceptional organisational skills 
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environments
• Excellent communication/presentation skills and ability to build relationships

Responsibilities:

• Ensuring that global online staff and warehouse are well coordinated 
• Ensure warehouse staff are productive in carrying out their duties
• Ensure that inventory is always up to date
• Implement processes that enable the team to operate smoothly
• Coordinate local pickups from buyers
• Lead warehouse staff and online sales team to ensure orders are within SLAs
• Manage all logistics accounts and any bills 
• Submit all RMA’s in a timely fashion

Remuneration

• Competitive Salary
• Health Benefits