Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.

• Small team, huge impact: We’re under 50 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.

• Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

What you’ll work on here

• Turning Mintlify support into a genuine differentiator that accelerates our customers’ success, drives word of mouth, and signals operational excellence as a part of brand identity

• Leading the existing team and build out a global customer support function with 24/7 coverage and sub-minute response times

• Using differentiated quality of support as a way to drive referrals and expansion

• Ensuring quality of support remains incredibly high even as volume expands, reducing engineering bandwidth spent on escalations

What you bring to the table

• 4-10 years experience in customer success, 2+ of which are in technical customer support roles, ideally as Head of Support