About the role
Belong - Homecare Specialist Homecare Specialist Buenos Aires Experience – Member Experience / Full time (Contract) / Hybrid apply for this job About Belong We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.
About
the Role We are not just looking for a Homecare Specialist , we are looking for someone who takes true ownership of the home experience. This role is about making sure home issues don’t just get logged, but truly resolved. As a Homecare Specialist, you will execute and manage Pro Services from start to resolution, coordinating repairs, communicating clearly with residents and homeowners, and ensuring every request always has a clear next step. For many residents, this is the moment where Belong proves that we genuinely take care of their home. How issues are handled here directly shapes trust, satisfaction, and long-term retention. This is a fast-paced, detail-driven role for someone who thrives in operational execution, problem-solving, and accountability, someone who doesn’t let things stall and cares deeply about getting things done right. Role
Responsibilities Pro Service Execution Own assigned Pro Services from submission to resolution. Ensure every Pro Service has a clear owner, next step, and timeline. Drive urgency to move cases forward and prevent stagnation. Resident & Homeowner Communication Communicate clearly and professionally with residents and homeowners via Intercom. Set expectations around timelines, next steps, and