About the role
About
the role This is a high-execution, AI-first role focused on delivering core HR services with speed, accuracy, and scale. You'll own a defined set of transactional and case-based HR work for your client groups, leverage AI-enabled workflows to handle volume efficiently, and contribute to the continuous improvement of how our team operates. You will be the operational expert who ensures employees and managers in your orgs get fast, high-quality HR support. What you will do Core Service Delivery IC Performance Management cases end-to-end, including coaching managers through documentation and process
requirements Terminations & offboarding for Senior Manager and below within your client groups HR Help Desk cases: triaging, routing, and resolving employee and manager queries Internal mobility transactions and coordination Exit interviews: scheduling, conducting, and surfacing themes HR Inbox management for your assigned orgs AI-Enabled Execution Operate AI-assisted workflows as the default for case intake, documentation, and communications Identify opportunities to reduce manual effort through automation and prompt-based tools Contribute to shared templates, prompts, and workflows
the team can reuse across orgs What you will need 3–5 years of experience in an HR Generalist role with direct ownership of performance management, employee relations, or HR case work Demonstrated comfort using AI tools (e.g., ChatGPT, Claude, or similar) in your day-to-day work Experience managing high-volume, process-driven HR work without sacrificing quality or compliance Strong written communication: you draft clear, professional documentation with minimal review Applied knowledge of federal, state, and local employment law, with the ability to flag and escalate legal risk appropriately Familiarity with HRIS platforms, ticketing systems, and HR tech tools Process-oriented mindset: you look for ways to systematize and improve repetitive work Ability to flex across orgs and manage multiple cases simultaneously in a fast-paced environment Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected] Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary +
