About the role
Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in. Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As an Implementation Manager in Secondary Care & Enterprise, your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care by onboarding our AI Scribe customers across acute trusts, hospitals & community mental health services. To give a flavour of what you might be working on, right now we are focused on: Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan The Unique Challenges You'll Solve This isn't just about project management and your typical user onboarding. You'll be: Pioneering a Scalable Onboarding Journey for Accurx Scribe: Designing and iterating on an improved onboarding path to ensure trusts have a great journey, managing complex, large-scale projects that require senior-level engagement, including C-Suite stakeholders. Championing Data-Led Process Transformation: Using your data curiosity and acumen to evaluate success, overcome adoption challenges, and identify risks, while also helping
