About the role
Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind. ON A TYPICAL DAY YOU’LL Answer Pilot's inbound phone line, responding to inquiries promptly and professionally, routing calls to the appropriate teams, and ensuring no lead or customer request goes unanswered Respond to all inbound inquiries across phone, email, and web with a sense of urgency and a high standard of professionalism, setting the tone for the customer experience from the very first touchpoint Demonstrate a thorough understanding of Pilot's services, and competitive positioning to provide accurate and consultative guidance to prospective customers Engage in the consultative sales process: field and engage in real-time sales calls, hold effective scheduled calls/meetings, and manage follow-up communication Nurture a well-organized pipeline of prospects, keeping all opportunity stages, notes, and next steps meticulously up to date in required sales tools Forecast pipeline accurately and consistently, with a clear line of sight into close timelines and opportunity health Maintain rigorous data hygiene and documentation across Pilot's sales tools, ensuring records are accurate, complete, and actionable at all times Collaborate cross-functionally with the other teams to meet customer timelines and deliver a seamless sales and handoff experience Remain current on product updates, industry trends, and competitor offerings to remain a credible and knowledgeable resource for customers Execute against all administrative tasks associated with converting a prospect to a customer WHAT WE’RE LOOKING FOR 2+ years of experience in a customer-facing role 1+ year in a sales development, inbound sales, full-cycle, or related sales role Excellent written and verbal communication skills, with a natural ability to engage, listen actively, and tailor conversations to the customer's needs Sharp attention to detail and a high level of organization, able to manage multiple open opportunities simultaneously Self-motivated and able to work independently while knowing when to collaborate and escalate appropriately Strong self-management skills with the ability to independently prioritize tasks, meet deadlines, and maintain a persistent follow-up cadence without being prompted Skilled in prioritizing tasks based on deadlines and importance, coupled with a persistent follow-up strategy to guarantee successful outcomes A customer-first mindset; goes above and beyond to ensure every interaction leaves a positive impression and every customer feels taken care of High level of professionalism and empathy across all customer touchpoints, from first inquiry through close Comfortable working in a fast-paced, evolving environment where priorities can shift quickly Ability to work both independently and collaboratively to consistently meet and exceed sales targets Proficiency in using Salesforce and Salesloft preferred PILOT’S PAY & PERKS Base salary range of $70,000-$80,000 + commission Company-sponsored Medical, Dental, Vision Coverage Company-sponsored 401(k) Commuter & Wellness Reimbursement Competitive PTO At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means. VISA SPONSORSHIP NOT AVAILABLE