About the role
Indirect Procurement Category Manager - Remote, United States Why Waymo Why Waymo Why Waymo Subheadline goes here lorem ipsum --> Working at Waymo Working at Waymo Culture Benefits Belonging Community Engagement Locations Teams Teams Software Engineering Ops & Supply Chain AI Foundations Hardware Engineering Product & Design G & A Early Careers Early Careers Subheadline goes here lorem ipsum How we hire How we hire Subheadline goes here lorem ipsum Open roles Open roles Subheadline goes here lorem ipsum --> Early careers How we hire Open roles Visit Waymo.com My settings Why Waymo Working at Waymo Culture Benefits Belonging Community Engagement Locations Teams Software Engineering Ops & Supply Chain AI Foundations Hardware Engineering Product & Design G & A Early careers How we hire Open roles Visit Waymo.com My settings Kiosk mode Indirect Procurement Category Manager Remote, United States Full-Time Finance, Business Systems, and Global Places & Services 4709 Apply now Indirect Procurement Category Manager 4709 On Site Remote Finance, Business Systems, and Global Places & Services Full-Time Add to favorites View favorites Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo's Procurement and Vendor Enablement Office is a diverse, collaborative, and service-oriented group with a mission to efficiently procure indirect goods and services, build supplier relationships, and support outsourcing excellence to achieve Waymo's growth goals. In this highly visible role, you will be the strategic procurement lead for two of our most critical growth engines: Marketing Services and Operational Center Services (our core Rider Support for autonomous vehicle operations). You will design the external workforce and agency architecture that scales our brand and ensures an impeccable, safe experience for every Waymo rider. You will: Portfolio Versatility: Lead end-to-end category management for a highly diverse portfolio, balancing SLA-driven Rider Support/Call Center BPOs with subjective, ROI-driven Marketing and Creative Agency partnerships. Operational Center Strategy: Partner with Operations leaders to design and procure the external footprint for our Rider Support centers, ensuring hyper-scalable, high-quality customer experience (CX) vendor solutions as we launch in new cities. Marketing Agency Management: Lead complex negotiations for creative, media, and PR agency retainers, establishing outcome-based commercial models and ensuring strict IP and brand protection. Strategic Sourcing: Lead the end-to-end RFX process, build multi-year category strategies, and oversee complex, Waymo-wide supplier relations to maximize value creation and total cost of ownership (TCO). Risk & Governance: Negotiate and draft Master Services Agreements (MSAs) and Statements of Work (SOWs) that minimize business risk, specifically focusing on data privacy for Rider Support and liability caps for Marketing output. You have: At least 10 years of procurement experience, including 7+ years focusing heavily on Marketing Services, BPO/Call Center Operations, or Customer Experience (CX) outsourcing. Expertise in managing large-scale global BPO deals, including cost-per-productive-hour (CPPH) models, staffing ratios, and rigorous SLA/penalty frameworks. Deep understanding of marketing procurement nuances, including agency fee models (retainer vs. project), media buying transparency, and creative production costs. Proven ability to perform make-versus-buy outsourcing analyses and develop TCO models for high-headcount operations. Excellent executive presence with the ability to influence creative marketing leaders and highly analytical operations directors alike. We prefer: Experience in the autonomous vehicle, rideshare, or hyper-growth tech sectors partnering with suppliers to deliver 24/7 customer support. Bachelor’s degree in Business Management, Supply Chain, or equivalent education and work experience. Internal or external business consulting experience related to organizational design or vendor ecosystem transformation. Please note that Waymo may not be able to employ remotely in all locations. Please speak with your recruiter about your preferred location for remote work when you begin the interview process. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $190,000—$234,000 USD We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate’s qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email [email protected]. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.) Tweet Share Related Job Openings Team Lead, Global Enterprise Outsourcing Services Category Manager Remote Sourcing Process Owner (Source-to-Pay) Remote Business System Analyst - Supply Chain (SAP) Mountain View, California Demand Operations Program Manager (Florida) Remote Quick Links How We Hire Our Benefits Some of our Benefits Health and wellness Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs. Financial wellness Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts. Flexibility and time off Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave. Supporting families When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents. Community and personal development At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer. Cool perks Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more. Previous Next Health and wellness Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs. Financial wellness Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts. Flexibility and time off Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave. Supporting families When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents. Community and personal development At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer. Cool perks Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more. Learn more Ready to Apply? Waymo.com Candidate Privacy Policy Privacy Policy Terms Zero Tolerance Safety Publications Contact Us Blog Research Legal First Responders Waymo Community Notice to CA Residents © 2019-2024 Waymo LLC Search jobs Candidate Details Cookies allow websites to make your Internet experience better. For example, when you set a default language on a website, cookies help the site remember your choice. 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