About the role
About Finosu
Finosu is an AI-native loan servicer. What does that mean? Well, a servicer handles the communications and payment rails for lenders, think of it as customer support for lenders.
Where does the AI-native piece come in?
Usually, all that communication is staffed by thousands of humans in remote place like the Philippines, India and other English-speaking countries where people are doing arbitrage on cheap English speakers (one co-founder grew up near a couple). Now let’s remove all the humans doing that. Not just from the front-office, but the back office as well. At Finosu, we believe superior customer support comes from removing humans when there is no more bottlenecks on business hours, and everything is compliant default.
Things to Know
We are a start-up and our processes are in flux. Priorities might shift more abruptly than at a more establish company.
- We’re in office, we have found that collaboration especially in a context-rich field is important
- If you HAVE to be remote to start, we can work on a plan
- You will own and be intimate with a high number of things. This will allow you to go deep and truly be the point person for parts of the company. While painful, growth will come from it.
About the Role
This is a infra/product role to start. However, as we scale, it will be more focus on infra. The reason we think it’s good to start 50-50 is because we think that sometimes the best thing to do from an infra perspective involves having a good idea of the business requirements and potentially rearchitecting the product.
In this role
- Scale our AI agents. Figure out to bypass vendors caps whether by clever orchestration or moving to self-hosting when relevant
