About the role
Job Title: IT Consultant (Automation, Compliance & AI Enablement) Location: Remote OK, Hybrid preferred (New York, Berkeley, Portland ME) Type: Contract - 10-20 hrs/week for 3+ months, with possibility to extend.
About
the Role We are seeking an IT Consultant to help scale and modernize our internal and customer-facing IT operations. This role is focused on automating manual IT processes, supporting compliance (SOC 2 and public-sector
requirements), and responsibly leveraging AI tools to improve efficiency without compromising security. You’ll work at the intersection of IT operations, security, and customer enablement—supporting both internal teams and external stakeholders (including city, county, state, and federal partners). This is a hands-on role for someone who can both execute and design better systems as we grow. Key
Responsibilities IT Operations & Automation Provision, manage, and deprovision user accounts across systems (Google Workspace, SaaS tools, etc.) Handle day-to-day incoming IT support requests Identify manual, repetitive IT workflows and design automated solutions Build and maintain scripts, integrations, or workflows to streamline IT operations Improve onboarding/offboarding processes for speed, accuracy, and auditability Compliance & Security (SOC 2 + Public Sector) Support SOC 2 controls, audits, and ongoing compliance processes Maintain and improve IT policies, procedures, and documentation Partner with engineering teams to enforce good security practices including access controls and least-privilege principles Respond to customer IT/security questionnaires (including government entities) Ensure systems and processes meet
requirements for public-sector customers Customer-Facing IT Support Provide documentation and evidence required by customer IT departments Support security reviews and vendor onboarding processes Act as a liaison between internal technical teams and external compliance stakeholders AI Enablement (Responsible Use) Identify opportunities to leverage AI tools to improve IT workflows and documentation Establish and enforce guidelines for safe and compliant AI usage (data handling, access control, privacy) Evaluate AI tools with a clear understanding of risks, limitations, and appropriate use cases Required