IT Services Technician

Job Application for IT Services Technician at xAI Back to jobs IT Services Technician New York, NY Apply About xAI xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team. This role is responsible for providing first-line technical support to our Tutors Space, resolving basic IT issues, onboarding's and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service RESPONSIBILITIES: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed● Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support BASIC QUALIFICATIONS: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts PREFERRED SKILLS AND EXPERIENCE: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes COMPENSATION AND BENEFITS: $90,000 - $110,000 USD hourly Base salary is just one part of our total rewards package at 𝕏, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks. ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here . xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice . Create a Job Alert Interested in building your career at xAI? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country Phone Location (City) Locate me Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf What exceptional work have you done? * In 100 words or less, tell us about a piece of work you are most proud of. Current company If you are currently employed in the field, please tell us the name of your employer. Current title If you are currently employed in the field, please tell us your role including your seniority level (e.g. Software Engineer II). LinkedIn Profile If you have a public LinkedIn profile, please provide its URL. X Profile If you have a public X profile, please provide its URL. GitHub Profile Google Scholar If you have a Google Scholar page, please provide its URL. Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa) to legally work for X.AI LLC in the U.S.? * Select... Please select if you are a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or (v) eligible to obtain the required authorizations from the U.S. Department of State. * Select... Have you worked with us before? * Select... Can you confirm that you can be on-site, 5 days/week at our NYC office? This is a requirement for this role. * Submit application Powered by Greenhouse