IT Systems Engineer

Job Application for IT Systems Engineer at Omada Health Back to jobs New IT Systems Engineer San Francisco, CA, USA Apply Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. Job overview: IMPORTANT: This is a hybrid role with a requirement to be on-site in our South San Francisco office 2 days a week. As an IT Systems Engineer, you will play a critical role in supporting and improving the day-to-day technology experience for Omadans. You will contribute to the planning, implementation, and operation of systems that enable secure, efficient, and user-friendly workflows across the company. Your scope includes hands-on support for endpoints, SaaS applications, onboarding and offboarding processes, systems automation, and compliance-aligned IT operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes ownership of improving how things work. You’ll leverage strong expertise in endpoint and SaaS management to streamline operations, enhance user experience, and ensure systems remain secure and compliant. A user-first mindset and a bias toward automation and standardization are key to success in this role. You will partner closely with teams across IT Support, Infrastructure, Security, Compliance, and the broader business to continuously improve how IT enables productivity and scale at Omada. IT Support & Operations Provide high-quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT expectations, leveraging complete knowledge and specialization in our core systems. Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation, while adhering to established internal SLAs. Execute new hire end-to-end onboarding and offboarding processes, including hardware provisioning, account setup, understanding our established Tines automation workflows, Zero Touch deployment using JAMF Pro and Workspace ONE, and setting high expectations for new hire experiences at their start. Support and manage a fleet of devices, understanding policies, configuration profiles, and administrative managed actions through MDM tools such as JAMF, Workspace ONE, and Meraki MDM. Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others. Own and manage physical laptop inventory at our South San Francisco office, including receiving, organizing, tracking, and maintaining deployment-ready devices to support ongoing hiring and replacement cycles. Be on-site 1–2 days per week to support hands-on inventory operations, including device builds, audits/reconciliation, and maintaining a clean, organized, and operationally efficient workspace. Perform endpoint and asset lifecycle management in Oomnitza—ensuring real-time data accuracy and process compliance, while adhering to established procedures and producing status-based metrics on a cadenced reporting schedule to retain a high level of accuracy. Oversee the complete lifecycle of maintaining deployable machine inventory, including asset inventory reporting, procurement of computers, receival processing, and ensuring the orderly organization and cleanliness of our Oyster Point office to maintain a functional and efficient workspace for deployment. Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation that promotes self-service, supports compliance requirements, enables team members, while independently identifying improvements to existing documentation practices. Support audit-readiness activities by following proper IT operational processes and contributing to internal controls (e.g., access reviews, hardware tracking, license usage reviews). Identify opportunities for automation, leveraging deep technical knowledge and analytical skills to evaluate existing workflows, identify inefficiencies, and contribute to Tines-based automation solutions that enhance scalability and promote streamlining repetitive tasks. Collaborate with peers and cross-functional partners to actively support operational initiatives, effectively communicate shared objectives, and promote system enhancements, fostering trust and driving towards aligned interests. Contribute to team projects, learning and iterating with technical proficiency and minimal oversight. Participate in cross-functional onboarding efforts with HR, Recruiting, and Departmental Leads for large-scale hiring events (e.g., Health Coach waves), ensuring seamless Day 1 experience What Great Looks Like Consistently delivers high-quality IT support by applying deep knowledge of endpoint management, access provisioning, and SaaS administration. Demonstrates ownership by proactively identifying and solving user issues with empathy, timeliness, and clarity. Plays a key role in onboarding initiatives by coordinating closely with Recruiting and P&C to ensure new hires are set up for success from Day 1, leveraging established processes. Contributes meaningfully to audit-aligned practices, such as accurate asset tracking, access control hygiene, and compliance documentation. Takes ownership of the asset inventory management platform, leveraging established processes to maintain a high level of accuracy and maintaining a structured, tidy, and detailed space, both physically and digitally, to track the entirety of supported computing equipment. Drives improvements to IT workflows through an understanding of automation (e.g., Tines, Oomnitza Workflows, Zendesk automations) and process refinement. Collaborates cross-functionally with our Security, HR, Recruiting, and Infrastructure teams, communicating clearly with technical and non-technical stakeholders. Balances day-to-day support work with small project execution and proactive system maintenance. Demonstrates a growth mindset, continuously learning new tools and technologies while sharing knowledge with peers. Applies an AI-first mindset to explore opportunities for efficiency and enhanced user support experiences. Candidate Requirements 5+ years of relevant IT experience with a strong track record of delivering hands-on support and systems management in a modern, fast-paced environment. Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in IT systems engineering and support. Deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent). Strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk. Familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation. Experience with identity and access management principles, including account provisioning/deprovisioning and audit-aligned access reviews. Solid understanding of network fundamentals and the ability to troubleshoot basic LAN/WAN/WiFi issues (Meraki experience is a plus). Demonstrated ability to contribute to IT documentation, process improvements, and knowledge-sharing within a team environment. Proven experience working with or supporting IT automation tools (e.g., Tines, scripting, or RPA platforms) to drive operational efficiencies. Experience working in or supporting compliance-driven environments (e.g., HIPAA, SOC 2, HITRUST, or SOX). Strong communication and interpersonal skills; able to explain complex technical concepts to non-technical stakeholders with clarity. Detail-oriented, organized, and self-motivated, with a strong sense of ownership and follow-through. Comfortable navigating ambiguity and solving problems independently using analytical thinking and sound judgment. Bachelor’s degree in Information Technology or a related field, or equivalent experience. Benefits: Competitive salary with generous annual cash bonus Equity grants Remote first work from home culture Flexible Time Off to help you rest, recharge, and connect with loved ones Generous parental leave Health, dental, and vision insurance (and above market employer contributions) 401k retirement savings plan Lifestyle Spending Account (LSA) Mental Health Support Solutions ...and more! It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada! Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other. Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road. Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers. Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work. Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it. About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada’s multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada’s approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Below is a summary of salary ranges for this role in the following geographies: California, New York State and Washington State Base Compensation Ranges: $119,600 - $149,500*, Colorado Base Compensation Ranges: $114,400 - $143,000*. Other states may vary. This role is also eligible for participation in annual cash bonus and equity grants. *The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations. Please click here for more information on our Candidate Privacy Notice. 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