IT Technical Lead

the team's workload as the function scales What You'll Bring We value different perspectives and a variety of backgrounds. Technical depth matters, but we care just as much about your mindset - the way you approach problems, the rigour you bring to your work, and your drive to build things that last. We'd love to hear from you if: You have solid hands-on experience in an IT technical or infrastructure role - you're comfortable building the bridge yourself, not just speccing it out You have an automation-first mindset and a track record of using tools to reduce repetitive work and scale operations You understand IT security frameworks - particularly ISO 27001 - and know what good looks like when it comes to controls, evidence, and audit readiness You're experienced with Google Workspace and/or Microsoft 365 administration at an enterprise level You're comfortable working directly with APIs, webhooks, and lightweight scripting (Python, Bash, or similar) - you enjoy getting into the details You're highly organised, write clear documentation, and hold yourself to a high standard without being prompted You're a calm, clear communicator who can hold your own in a room with senior stakeholders

Bonus points (but not required) for: Experience supporting or integrating systems through an M&A process Familiarity with tools like Zapier, JumpCloud, Jamf, or Okta A background in high-growth tech or edtech environments Exposure to GDPR and data protection compliance in a technology context What We Offer A genuinely high-impact role - you'll own programmes that touch the whole business, not just tickets in a queue A lean, collaborative team where your judgement is trusted and your work is visible The chance to build and shape how IT Operations scales at a fast-growing edtech company We value what you bring. At Multiverse, we are committed to building a team that reflects the diversity of the world we live in. We are actively working to improve diversity within our technical departments. Not a "perfect" match? Apply anyway. Research shows that while some candidates apply for roles when they meet a portion of the criteria, they often only apply if they meet every single requirement. We don't want you to miss out. If you are passionate about this role and have a solid technical foundation, but don't check every single "

Bonus" box, please still submit your application. We hire for potential, mindset, and the unique perspective you bring.

Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here . Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy , our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

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