Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity As a Launch Coach, you will guide apprentices across multiple clients through the crucial first 60 days (Launch) of their programme, setting them up for success so they can reach their full potential. Before a learner’s first day of learning at Multiverse, you will partner with our Implementation team (Go-to-market, Implementation and Admissions) to understand the value the learner and the client want to actualise on the programme, and you will be responsible for driving this in the first 60 days. You will partner with an instructor on the initial programme kick-off meeting, called ‘Flying Start’ at Multiverse. You will guide learners through their launch meetings, setting up the framework for their learning and coaching to get the best out of any workshops and project planning that falls into the first 60 days. You will also assess and monitor apprentice behaviour within their first 60 days, taking decisive action to identify at-risk learners before day 42. Through testing, iteration, early intervention and an eye on any withdrawals where necessary, you'll help maintain program quality standards and protect both financial and reputational outcomes.
What You'll Do Confidently guiding large groups of apprentices through their exciting first 60 days on their programme with Multiverse and ensuring they are set up for success on all levels, helping their understanding of applying their acquired skills to their job roles. Organise a seamless handover after the first 60 days to the learner’s Cohort Coach to ensure a high-quality learner experience. Create a vibrant, inclusive, motivating environment that drives apprentice learning, engagement, and satisfaction. Master group and individualised coaching techniques to enhance apprentice learning. Adhere to the Coach Quality framework to ensure a consistent level of quality for every session and a consistent experience for every apprentice. Maintain an owner mentality, whether assigned a learner or in support of other coaches, being proactive in taking action, sharing feedback, or providing support to ensure the progress and success of learners. Work with your apprentices’ managers to understand the client's needs while ensuring apprentices are coached towards lasting success within the business. Consider learners who may wish to withdraw from the programme whilst keeping an eye on commercial success. Work closely with your manager to move the learner past the 42-day mark to decide on non-starts based on factors from our risk model. Consult with wider stakeholders to ensure preventable ‘non-starts’. Master objection handling and prepare for ‘crucial conversations’; be confident that any ‘non-starts’ have been supported fully by Multiverse. Ensure the experience of the first 60 days at Multiverse is continually reviewed, assessed and iterated to provide the best possible learner experience with a data-driven approach. Focus on results related to the programme health of your apprentices, implementing interventions in partnership with operations and sales team members to ensure learners stay on track, standing the best chance of success on our programmes. Utilise resources and learning opportunities provided by Multiverse to stay up-to-date on your knowledge, learning and product updates to ensure you are equipped to support your apprentices. Build and maintain credibility with your apprentices by utilising a mixture of professional experience, program/domain/industry knowledge and client context in your interactions. Create and use with confidence a compelling narrative about Multiverse, our mission, our programmes and the pillars of our offering, and help apprentices connect to it throughout their apprenticeship and beyond. About You 2+ years of professional work experience; ideally 1+ year of experience in a customer service, account management, coaching or education capacity. You have industry experience and business exposure in 1-2 domains (AI, Data, Software Engineering, Business Transformation) we teach and a willingness and ability to expand these to work across all programmes. You are highly organised, data-driven and comfortable facilitating sessions for 30-100+ learners. You have great energy and can get our learners and their managers comfortable and excited about their learning journey with Multiverse and set clear expectations. Commercial acumen with an astute understanding of our clients, their expectations and a strong desire to ensure their learners’ first impression of Multiverse is a positive one. You are great at data reporting, curious and can step back to think big-picture about how best to iterate on processes to drive better outcomes. Exceptional written and on-camera communication skills. You have some practical teaching, managing, or mentorship experience in an academic or industry environment. Awareness of essential EFSA compliance elements and the ability to proactively clarify these
requirements. You are passionate about delivering the best learning opportunities and supporting others on their development journey.
Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here . Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy , our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
