Lead, Account Management (North America), Strava for Business
About the role
About Strava Strava is the app for active people. With over 180 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. The Strava for Business team partners with the world’s leading brands and agencies to inspire active communities and connect with athletes in meaningful ways. Our sponsorship solutions offer an innovative alternative to traditional advertising — rooted in motivation, community, and real-world impact. We're looking for an Account Management Lead to develop the Account Management function and team in North America. This is a foundational leadership role responsible for defining what great looks like for Account Management at Strava — establishing the standards, frameworks, and ways of working that will shape the function long-term. You will manage our North America Account Managers, while holding global responsibility for the development and consistency of the AM function overall. Account Managers based in other regions will report into their respective regional commercial leaders, with a dotted line to this role to ensure a coherent, globally aligned approach to partner management. This is a player-coach role: you'll lead the team while continuing to manage a portfolio of strategic partners yourself, driving partner success, revenue growth, and long-term value across Strava's brand partnerships. Reporting directly to the regional commercial Director, you’ll work closely with commercial leadership across regions to evolve and scale this critical function, including shaping its future structure as the business grows. We follow a flexible hybrid model that translates to more than half of your time on-site in our SF or NYC office — three days per week. What You’ll Do: Lead & Develop the Team Directly manage and coach a team of NAM-based Account Managers, setting clear performance expectations and providing hands-on coaching support Translate your own client instincts into repeatable, teachable practices that raise the ceiling for the whole team Build a high-performing, growth-oriented culture focused on retention and expansion as a first-class commercial responsibility Player-Coach Leadership Stay close to the work by managing a portfolio of strategic NAM partners directly Partner closely with Client Partners to drive renewals, growth, and long-term client success Use your proximity to client work to continuously inform and sharpen team development and AM strategy Drive Revenue & Client Success Own revenue performance across the NAM AM portfolio, with accountability for and specific focus on retention and expansion outcomes Strengthen client relationships and ensure consistent, high-quality campaign delivery across the region Partner cross-functionally with Sales, Creative, Operations and Product to deliver for partners What You’ll Bring to the Team: 8+ years of experience in account management, partnerships, media sales, or digital marketing — including experience at a senior or lead level Proven people leader with experience managing and developing Account Management or Customer Success teams Strong commercial acumen with a deep understanding of advertising, partnerships, or platform-based sales models Consultative approach to client relationships, with a track record of building trust and driving retention and growth within existing accounts Comfortable operating in ambiguity — able to create structure and clarity where little exists Track record of translating personal client instincts into repeatable, teachable practices that elevate a wider team Experience working cross-functionally with Sales, Product, Legal and Operations Familiarity with CRM tools such as Salesforce or HubSpot For more information on benefits, please click here . Why Join Us? Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together. Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. California Consumer Protection Act Applicant Notice