Lead Site Reliability Engineer - SG

Responsibilities Own the reliability and operational health of k-ID’s production systems and critical services Lead the NOC function, including shift structure, escalation paths, incident handling standards, readiness processes, and operational reporting Act as the senior escalation point for major incidents and serve as incident commander for high severity events when needed Design and improve monitoring, alerting, and operational tooling so the NOC can detect issues early and respond effectively Drive root cause analysis and post incident review practices that produce real corrective action rather than superficial summaries Partner with engineering teams to improve system resilience, deployment safety, service ownership, and production readiness Identify systemic risks across infrastructure, services, dependencies, and operational processes, then drive plans to reduce them Improve platform performance, availability, and recovery time through architecture changes, better automation, and stronger operating discipline Build and maintain runbooks, readiness checklists, service health standards, and escalation playbooks across the organization Help define service level objectives, operational metrics, and reliability targets that align with business needs Support and mentor senior NOC engineers and other operations team members, helping raise technical depth and decision quality across the function Contribute hands on to infrastructure and reliability engineering work where needed, especially in high leverage areas

Qualifications 7 or more years of experience in site reliability engineering, infrastructure engineering, platform engineering, or software engineering with significant production ownership Strong experience operating production systems in AWS Strong hands on experience with Kubernetes, containerized services, and modern infrastructure tooling Experience building and improving observability across metrics, logs, tracing, alerting, and service health Deep understanding of distributed systems, service failure modes, traffic management, capacity planning, and recovery design Experience designing or running incident response programs, on call operations, escalation frameworks, and post incident review processes Experience leading or managing NOC, production operations, or support functions in a high availability environment Strong experience with infrastructure as code such as Terraform Experience improving CI and CD workflows, release safety, rollback practices, and change management Ability to write code or automation in one or more languages such as Go, Python, or TypeScript Strong written and verbal communication skills, especially in high pressure operational settings Experience working in fast moving startup environments is strongly preferreded

Benefits Competitive Salary A competitive startup salary aligned with experience and market benchmarks. Employee Stock Ownership Plan so you participate directly in the long term upside of the company. Health and Wellbeing Comprehensive family health coverage, including medical, dental, and vision

benefits Provided Mental Health and Wellness support benefit Professional Development Hands on exposure with key clients in a scaling global tech company Opportunities for continuous learning through real ownership rather than formal training alone. Direct collaboration with the Founders and the tech leadership team Culture and Ways of Working A collaborative, inclusive and low politics work environment. Flexible, trust based working culture shaped by a US startup operating model. A mission driven company focused on improving online experiences for kids and teens globally. Applicants Privacy Policy

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