Leasing Advisor

Who You Are Problem Solver: You thrive in tackling new challenges head-on, approaching them with optimism and relentless problem-solving skills. Detail-Oriented: You are organized in your approach and can manage multiple priorities effectively. Exceptional Communicator & Persuasive Negotiator: You have strong interpersonal skills that allow you to work well with different customers, nurturing relationships while influencing outcomes through both written and verbal communication. Your ability to negotiate and navigate conversations ensures mutually beneficial results, whether handling inbound and outbound calls with homeowners and residents or closing key deals. Sales-Minded & Growth-Oriented: You have a natural drive to build and grow, always seeking opportunities to improve processes, expand impact, and contribute to business success. You understand the importance of persistence and adaptability in achieving ambitious goals. Customer-Centric: Your member-obsessed mindset ensures you always prioritize homeowner and resident experiences in your decision-making process. Ethical and Transparent: Your integrity and openness make you a trusted associate, and you understand the importance of transparent communication in complex projects.

Responsibilities:Application Processing: Determine prospective tenants leasing eligibility through income verification, credit qualification, landlord references and resident interviews. Achieving Leasing Goals: Execute leases to ensure the satisfaction of the resident, homeowner, and Belong. Industry Knowledge: Stay updated on industry trends using market knowledge and personal portfolio, to create competitive strategies for your homes. Cross-Functional Collaboration: Work seamlessly with other teams to ensure a smooth transition for both homeowners and future residents. Homeowner & Applicants Satisfaction: Drive a positive homeowner experience through proactive communication, knowledgeable updates, and concise strategies. Compliance Assurance: Ensure all operations adhere to industry standards, local laws, and company ethics, upholding Belong’s commitment to responsible business practices.

Qualifications Background: Minimum of 2 years of relevant work experience in sales, negotiation, or customer-facing roles. Communication: Excellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams. Technical Proficiency: Experience with Google Workspace, Slack, and Intercom is preferred. Industry Knowledge: Prior experience in real estate, property management, or residential construction is highly advantageous but not required. Key Performance indicators and what good looks like: Customer Satisfaction: Maintaining a CSAT score of 75+ by driving positive customer feedback, while utilizing poor reviews to help find areas of improvement. Homes Loved: Closely manage a portfolio of ~25 active listings to ensure healthy interest and to reach your personal love goal. Communication: Maintain an SLA of 95%+ to ensure quick responses and results, furthering customer satisfaction. Team Performance: Regular team reviews and one-on-ones to ensure you are meeting your individual and collective team targets. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. apply for this job Belong Home Page Jobs powered by

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