About the role
Nash in MENA Nash was born in San Francisco in 2021 by our Founders Mahmoud and Aziz who share deep ties to the region and were classmates together at MIT. Prior to Nash, Aziz led Enterprise Engagements at Palantir and started the tech non-profit Tarjimly. Mahmoud is a third time founder, having successfully exited two previous ventures, including Arsann. Nash has raised venture capital from leading Silicon Valley VCs including Andreessen Horowitz and YCombinator. We are making logistics better across North America, Europe, APAC and now the Middle East too. Join and build the future of the Last Mile with us.
About
the Role We’re hiring a Logistics Product Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role—you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash’s platform. This role sits within our Customer Success organization and blends strategic account leadership with hands-on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership.
Responsibilities Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform. Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives.
