About the role
Who We Are Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada. Role Overview As the Manager of Enterprise Account Executives, you’ll build and lead Serval’s enterprise sales team, defining and executing our go-to-market motion for large, complex organizations. You’ll be responsible for hiring, coaching, and scaling a team of high-performing AEs who own long-cycle, multi-threaded deals across IT, Security, and Engineering organizations. You’ll partner closely with founders, GTM leadership, product, and engineering to shape enterprise strategy, develop repeatable sales motions, and drive predictable revenue growth across high-value accounts. This role is ideal for a player-coach who has built and led enterprise sales teams at fast-growing SaaS companies, thrives in ambiguous, zero-to-one environments, and wants to help define a category at the enterprise level. What You’ll Do Build, hire, and scale the enterprise AE team from the ground up, defining roles, territories, and hiring profiles for complex account coverage. Coach and develop your team on enterprise deal strategy, multi-threading, executive alignment, pipeline management, and forecasting discipline. Drive team performance and hold accountability for enterprise quota attainment, large deal progression, pipeline coverage, and forecast accuracy. Maintain a strategic book of business, owning and closing key enterprise accounts to stay close to customers and model best practices. Develop and refine the enterprise sales playbook — including account planning, outbound strategy, executive engagement, proof-of-value motions, and complex deal orchestration. Partner with GTM leadership to define enterprise ICP, pricing and packaging for large deployments, and account segmentation strategy. Collaborate cross-functionally with product, marketing, and engineering to influence roadmap, enterprise readiness, security/compliance positioning, and messaging. Establish strong sales process rigor: pipeline inspection, deal reviews, MEDDPICC adoption, CRM discipline, and accurate forecasting. Build relationships with executive stakeholders at target accounts and represent Serval in strategic customer engagements and industry events (travel ≈ 25–40%). What You’ll Need 7–10+ years of B2B SaaS sales experience, with at least 2–3 years managing and developing enterprise AE teams. Proven track record of building and scaling enterprise sales teams at early- to growth-stage companies (Seed → Series C+). Consistent overachievement as both an individual contributor and leader — President’s Club, top performer recognition, or rapid career progression. Deep experience selling complex, high-value solutions into enterprise IT, Security, and Engineering organizations. Strong expertise in managing long, multi-stakeholder sales cycles (6–12+ months) with VP, SVP, and C-suite buyers. Demonstrated ability to coach multi-threaded deals, navigate procurement and legal processes, and drive executive alignment. Strong player-coach mentality — comfortable carrying a strategic quota while building the team and systems. Exceptional leadership, communication, and executive presence with the ability to influence senior stakeholders internally and externally. Nice to Have Management experience at enterprise-focused SaaS companies. Experience building enterprise teams from 0 → 5+ reps and establishing territory/account planning frameworks. Track record of developing senior sellers and promoting leaders within your organization. Deep familiarity with enterprise sales methodologies (MEDDPICC, Challenger, Command of the Message, etc.) and modern sales tech stack (Salesforce, Outreach, Gong, etc.). Comfort leading technical sales motions, including proof-of-concepts, security reviews, and discussions around APIs, integrations, or automation platforms. What We Offer Impact : Be a key player in shaping the success of our product and company. Growth : Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company. Culture : Join a culture that values innovation, ownership, accountability, and fun.